Router

The ISP That Operates Like a Tech Person Designed It

by

When I was building out my OPNsense router, I had a decision to make. Keep running Pi-hole for DNS and DHCP, or switch over to the built-in AdGuard on the router itself.

I’d been using Pi-hole for a while and the functionality was genuinely compelling. But if I was critical of my own uses, I wasn’t really using most of it. The main thing I got out of the Pi-Hole was ad blocking at the DNS level, and I can get that from a privacy-focused DNS provider like Mullvad anyway. So I made the call to consolidate everything onto the router.

Turns out that decision had a nice side effect.

My ISP is Andrews & Arnold, and they give me an IPv6 block along with a dedicated IPv4 address for my router. There were some limitations with Pi-hole when it came to properly handing out public IPv6 addresses to devices on the network. Could be a Pi-hole thing. Could be me never having quite sorted it. I am not really sure. Either way, moving everything to the router cleared it up. Now every device on my network gets its own real, internet-facing IPv6 address.

Do I need this? Absolutely not. But the network engineer version of me from the early 2000s would have been beside himself.

Which brings me to Andrews & Arnold, because I don’t think I’ve written about them directly before and they are pretty awesome. Also it feels like they are a bit unique in terms of internet providers.

I first used them when we moved to the UK and I needed a DSL connection. They were great, but the Openreach copper line quality at the time was a problem and the speeds weren’t there, so I ended up switching to Virgin for a few years just to get something faster. Then Openreach rolled out FTTP to our neighbourhood and I went straight back to A&A.

They are not outrageous, but they are noticeably more expensive than the value options out there. When I first signed up for FTTP I had to pick a usage tier, which I have a moral objection to on principle, and I ended up needing to go above the one terabyte plan pretty quickly. To their credit they’ve since moved their higher tier to unlimited, so that’s sorted itself out eventually.

But here’s why I pay it. Their documentation literally has sections like “want to run your own DNS server? Go ahead, we don’t mind.” When you place an order you have to acknowledge that you’re getting completely unfiltered internet access. Your static IP address comes on a little plastic card in the box like a hotel key, which I know is just a piece of plastic, but the confidence of that gesture still lands.

I was at a talk a while back where someone was explaining the steps they’d gone through to get their own IPv6 block registered in their own name rather than their ISP’s. They they went on to discuss their ISP assigning it for their use at their house. The process sounded painful and involved. I could tell from the context it was a UK audience, and I quietly suspected I knew which ISP they were using. Afterwards I asked the guy. Yep, Andrews & Arnold.

I priced out EE recently for comparable or even higher bandwidth plans. Substantially cheaper. But online the answers about what restrictions they actually impose are, charitably, murky. With Andrews & Arnold I know exactly what I’m getting. And what I’m getting is an ISP that operates like a tech person designed it. From what I have read that is because it was founded by tech people.

Still well worth the money.

The Story Of My New Improved Internet Connection at Home

by

This sat in drafts for ages since I originally discussed my internet being down on the 28thof Octobe.   As a follow on to that my DSL provider sent me a new router to install. Between the time they said they would send a new router and when it showed up my internet link started going up and down. At first it was down for 36 hours. Then it came back online however the speed was horrible. I rebooted the router and then it was down again. It came back again after another 30 some hours.  It was still not performing well so I gave up till I got the new router.

On Monday I was supposed to receive the replacement router however it did not show up. It arrived on Tuesday.  I’ve talked about that this DSL line has been flaky from the beginning. It was just generally an annoyance. When I tried to get help the hoops I had to go through weren’t worth the time since if it would go down it would only be down for a minute or two.

Talking with my neighbors they said they had Virgin Media. They also said that the speed was really good. With Cable internet you need to be sure that your specific area isn’t oversubscribed. All the neighbors I checked with were in technology and I trust their usage pattern is is close enough to mine to be happy that Virgin might work. So Saturday after my Internet was down I ordered Virgin cable.

The package arrived Tuesday. In recent memory it was the easiest set up I’ve had to deal with. They sent me a text and said to reply with “go” when I was ready for them to turn on my service. Within five minutes I got a response saying my service should be up. I plugged all the cables in the modem just worked. It wasn’t even screw in coal act cables. It was pushed in. That little feature alone made me happy.

Another added feature for me is that I turned the virgin router into motor mode only. That allowed me to plug in my Asus router be up and running. That switch was flawless.  I now get faster speeds, plus the custom Tomato router I wanted.  It is the ideal setup for now.  Thankfully the switch and setup was straight forward.  I will give my old provider credit also.  Their canceling process was pretty simply.  Now all that has to happen is the line gets canceled without any snags.