My Macbook Pro has been causing me problems for almost a month now. It sounds much louder than it should during normal operation. Every once in a while (more often than not now a days) it will start getting much louder like an engine for a while. After a while it eventually goes back to normal, but as I said normal is still way too loud. Last week I got fed up with the sound (when my office is quiet all I hear is this dam laptop and it drives me crazy) and had it taken in to a Apple service center. I got it back in the middle of this week, and early on it was apparent that the replaced fan did not do much good. Yesterday when it started sounding really loud again I knew whatever they replaced didn’t fix the issue.
I called Apple support today and spend almost an hour on the phone. At first the level 1 support guy was giving me the normal song and dance about how they need to bring it to a depot and take a look at it. He couldn’t shed any light on what was going on. Something must have clicked because after a while he put me on hold and sent me to a specialist. I actually spoke to someone who knew what he was doing. Now it is hard to explain a noise problem. The system functions without any issues, but it is just abnormally loud. I can’t localize the sound. It seems random when it gets really loud, but it is constantly emitting a low hum that it should not. I know it shouldn’t because at work we have a few Macbooks and Macbook Pro‘s. My luck that my personal computer would be messed up. The guy I spoke to supposedly made some special notes on my ticket and I am now waiting for a box to arrive to send it in. They said something about the logic board, but they will run it for a while when they get it to see if the can reproduce the issue. I hope they can, but based off of how often it happens to me I don’t think there will be a problem with them reproducing it.
Now I have to go without my work computer for probably another week. It isn’t too bad since I have my personal Macbook I will bring to the office. The downside is that I normally leave my Macbook on at home when I am at work and run a bunch of different processes. I shouldn’t complain too much since I at least have a laptop to use. I know I get a bit spoiled with the gear I have access to at work. I just hope this unit comes back and works. More news when the unit comes back!
Technorati Tags: apple, mac, Macbook, Macbook Pro, macbook pro noise