Last night I successfully completed tranfering almost 50% of our call traffic to our new Call Center. At about 8:45PM Sunday AT&T redirected the traffic and it immediatly came up at the new center. It was actually very painless. Knock on wood nothing goes wrong.
Today I got to work at 7:30AM to reboot the call center software server, and from 8AM on the office was busy. We maxed out all the computers we had setup by 1PM. We even had 3 users logged in from our NYC office using the VPN tunnel. As of 10PM tonight it was still busy and they needed to get people back on the cisco phones because the queue was backed up alot.
Surprisingly (or not) we didn’t have that many major issues after the transfer. We had some computer that had some apps not working. We also had 5 machines that didn’t have Windows XP activation completed. The new computers ran out of the 30 days for activation and some of them coudln’t startup. To make matters worse the microsoft activation servers were not working ok. After some work, we got them online but it was a pain in the ass.