Wireless Data

Apple Are You Kidding Me?

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I have been a huge fan of Apple and the iPhone. I have always had my criticisms of the company. I have also said that I love my iPhone but would love to find another phone to replace it due to the restrictions Apple puts on the iPhone. This latest stunt by Apple may just get me to drop the iPhone and get something (anything) else. GV Mobile is an app I have used since it came out. It is an app that works with Google Voice. Before GV Mobile I used Grand Dialer that did similar things with the old Grand Central before Google turned it into Google Voice. Why then did Apple just decide to pull all apps that work with Google Voice? I paid for this app, now basically it is killed off? Yeah it will still work for a while but if anything in the OS breaks the app it wont work. This is crazy. How is this not big brother that Apple (or AT&T through Apple) just come in and turn off an app? And why, because it mimic’s iPhone features? So what, I choose to use those mimicked features. Thoughts are it is more likely that AT&T doesn’t want to lose revenue by free SMS via these apps. So can someone explain to me how App Stores are better for the consumer if the handset maker and the provider say what can and cannot be put on my phone? I prefer the day when i can find an app, download it and run it on my smart phone. Worked for years with Palm, Blackberry, and Windows Mobile. Now everyone has their own app stores. How is this progress for the consumer?

I was tempted to pre-order an Android powered My Touch with T-Mobile today. The only thing that stopped me was the fact that the My Touch doesn’t offer Wifi Calling (no android phone does yet). Apple / AT&T get your act together or you will lose a good customer, and I bet I am not the only one.

On a related note I was kind of pissed about what I consider similar crazy tactics by Amazon regarding the Kindle. At least Amazon apologized about what they did, and it doesn’t look like they will do it again. Apple you should learn something from Amazon!

UPDATE 7-31-2009: Finally the FCC is doing something. Questioning Apple, AT&T & Google about what is going on.

iPhone 3GS First Thoughts

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I got my iPhone 3GS on Friday. I was eager to get it when they announced it, but when it arrived I didn’t even want to rush home to take a look. I usually can’t wait to play with new electronic gizmo’s. Either I now have luke warm feeligns about it or I am getting older. I hope I just have low expectations of the new device. In any event I have had the device for a few days and I have early impressions since I can be opinionated about my gadgets.

One major reason to upgrade for me was the doubled capacity that I get with the 32gig unit. I would have gotten a 64gig one if they offered it. I wanted 32gigs last year when I bought my 3G. Ironically since I purged many videos from my 3G before upgrading I don’t even need the entire 16gigs I had. I know that in a few weeks I will use up the new space I have but right now it is weird seeing all that free space in the bar graph when I sync the phone.

I haven’t done that much to notice the speed improvements. Every once in a while I think it might be a bit zippier, but nothing major just yet. The camera is a great improvement, but still didn’t do so hot for me in low light when I was out on Friday. Video was nice, and I used it a few times with Zachary on Sunday but to be honest I am not going to praise that since a phone of iPhone’s class should have had that function already.

I have to say I am not a fan of the cut and paste function. I know I want it when I need it, and it is another one of those things that should have been around for some time, but I have problems with Apple’s actual implementation of cut and past. I have selected text to cut and paste while scrolling through items i was reading. It is actually very annoying. The amount of times that has happened vs actually using the cut and paste function is making that feature more of a detriment to me than a bonus.

The compass function was neat, but i haven’t really had a chance to use it. One downside I did notice was when I brought up google maps when I got out of the Lincoln tunnel on Sunday the Google Map app started spinning around and I had a semi-transparent warning box telling me that the compass couldn’t work and i needed to get away from interference. This wasn’t good since i couldn’t see where i was (approximately) on the map, where the old version on the 3G would at least just give me a blue circle that showed my margin of error. With the map spinning around and the warning box I couldn’t really estimate my location. Hopefully this was a fluke but I am not so sure I saw the last of that message especially in Manhattan.

So far you might conclude I don’t like the new phone. That is not true. It is a great piece of equipment. In my opinion it has unfortunately it has yet to live up to the cost I paid for it. What will improve my opinion is seeing all the new software that utilizes the push technology in the 3.0 software. I know I could have gotten that with my old 3G, but this new functionality on top of the new hardware was the reason for me to upgrade. For now I have to wait since it seems the hardware is a bit ahead of the software written to utilize it. Once a true push IM client comes out, and other nifty new apps such as the Zip Car app and the Tom Tom GPS app then the new phone will start paying for itself. I am also waiting for a push version of Facebook, and a twitter client (Tweetie I hope since I like it and paid for a copy). It is still a great media device that I take with me everywhere. That hasn’t changed, but for an incremental upgrade it has a bit to go before it becomes worth the upgrade.

For now the new iPhone 3GS is just like my iPhone 3G. I love it, it is probably the best phone I ever had, but I would love to get rid of it if I could. What I mean by that is it is a fantastic device but Apple is still too restrictive on the OS, and I would love for someone to come out with something that truly rivals it (Android, and S60 are nice but not there yet by far and I have tried both). Till then I await updated software for my 3GS!

I Don’t Think I Will Ever Use Verizon Wireless Again

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I went out and bought a Verizon Wireless USB Data Card right after christmas. I wanted to use the card for multiple reasons attached to my Macbook or my new HP Mini 1000 Netbook. After using the device for about 2 weeks I realized that I didn’t really use it that much to warrant the price ($59 per month). That on top of the fact the card didn’t work very well near where I lived. Since I was within my 30 day trial period I decided to return the card and cancel the account. This is where my fun began.

I went back to the Verizon Store where I bought the card. Even though there were several sales people free I had to wait at a specific service desk that was not well staffed. After about 30 minutes of waiting I finally was able to return my card. This part wasn’t very hard. They took the card back, refunded my money to the credit card and put me on the phone with customer service to cancel the account. Once customer service was completed with their cancelation of the account I questioned about verifying that the account was closed and that my early termination fee was waived since i returned the card within the 30 day window. They assured me there would be no problems and that they noted my account. I asked for a reference number but they said there wasn’t any. My account notes would be updated and all will be well.

The very next day I received my first bill for the card. Since the bill was mailed to me before I canceled the account I knew the balance due would be off. I figured I would either wait for a final bill or call to calculate the final amount and send in the payment. Sure enough on Friday I recieved my final bill. The only thing was I was shocked by the price I owed. It turns out that even though I returned the card and called customer service just like everyone told me to, I was still charged with the $175 early termination fee. I was not so happy so I called customer service again. The lady I spoke to told me that it was an error from the in store people and I would have to return to the store to have it fixed. I politely refused. The store people only returned the USB card for me. The account cancelation was done over the phone with the same customer service number that I was currently speaking with. The lady insisted that I return to the store. I then insisted that I speak to a supervisor. I was told the supervisor would say the same thing. My response was I would like to hear them tell me that since this is insane. I was then told there would be a 20 minute wait. I politely told the representative that I would wait and putting me on hold for a really long time was not going to get rid of me.

About 5 minutes later the representative returned telling me they could in fact try to reverse the termination fee. It would just take 5-7 days to process the request. I told her fine, and go ahead and file the request. My next question was how much do I really own Verizon so I could pay my usage for the time I had the USB card. I was still surprised to see that they claimed I owed $111.21. According to the rep I still have to pay a $35 activation fee even though I returned the phone. I was skeptical but after I got off the phone I searched the internet and apparently that is a nice little secret wireless companies have. You can return the phone and cancel your contract before 30 days, but if you don’t make a return before 3 days you have to pay the $35.

A week has gone by and I called to check on the status of my refund for the termination fee. I was told that I will get my refund, but it will be 1-2 billing cycles until it happens. I have to trust that they are telling me the truth on the phone while I get 1-2 more bills telling me I owe them more money. What is so funny about this issue is I wasn’t the hugest fan of Verizon in the past, but they have good product so I have tolerated them. This experience has probibly turned me off for good to that company. I would rather deal with poor coverage with a T-Mobile since I know they offer good customer service than deal with the nightmares of Verizon again.

Data, Data, Everywhere

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I read allot about cloud computing now a days. It makes me laugh because before that I read about grid computing, or web based apps, or web 2.0, etc. Someone writes up some new buzz words. To me alot of these terms boil down to getting access to my stuff from anywhere. If that is in a cloud, grid or web app, I don’t care. I want ubiquitous access to my stuff.

I have written about some of the technologies that make this happen for me before because it is very important. Something so minor today that happened to me reminded me of how important this is.

Today as I was winding down at work and preparing to go home I was updating the tasks I need to work on the rest of the week. I use Remember The Milk (RTM) for my task management, and I was having problems with google gears updating my offline copy of data so I was syncing my data and verifying all my tasks I worked on were updated. After I closed Firefox and began to shut down my laptop to go home I realized I had 3 pieces of paper with notes I took in a meeting that I needed to update some tasks with new actions. To turn my laptop back on and boot it up would take like 15 minutes (don’t ask why XP takes that long, I don’t know), and putting the papers in my bag to take home was a good idea. The only issue was I knew I would forget to input the info when I got home. Knowing I had to do it while I remembered I grabbed my iPhone and opened my Remember The Milk app on it and sync’d down a replica copy of my data. I updated the most important items to RTM and put the few remaining notes that could wait a few days to add into my bag. It took a bit longer to enter info on the iPhone but everything was updated. I then made further updates on the Subway on the way home, and then re-synced the data when I got home on my Wifi connection. I could have done it walking from the Subway but it was just faster to use my WIFI connection. The entire process was entirely seamless. During the entire process I had my information up to date anywhere I need it. My home computer, phone, or work computer! To me that is the perfect example of having my stuff, data, whatever anywhere I need it to be.

RTM uses a web browser, Google Gears, and the iPhone with data synchronization to enable data everywhere. Other applications or tools I use have different methods.

I used to use VoodoPad as a personal wiki. Then I started using multiple computers. One of then happens to be a windows XP box so a Mac only app like VoodoPad no longer cut it. I needed the data in that wiki more than when I was just sitting at home. I tried Google Apps, then Zoho, and then I ended up with my own installation of Mediawiki. I secured the site and now I can access the wiki from any computer with an internet connection. No cloud needed. Just a simple web application worked. For some work related stuff that I want to track for just me I still use Zoho since they have a nicer GUI, and WYSIWYG editor.

For email I used to use a simple IMAP mail store, but I only had recent mail (past few months) online. Then I started using Google Apps and got addicted to having all my mail from all time in one place. I never thought I would ditch an application for a web browser as my email but I did. I had some things I didn’t like Google Apps for (I previously talked about it), so I ended up using Zimbra. Now I have all my personal mail in 01.com’s cloud. Not sure if it is really a cloud but that is what they call it. I can now access my mail from any browser (and it looks fantastic), any IMAP application, Outlook with the Zimbra plugin, or they even have their own app that sync’s data. And there is Mac version of the app too. I use the Exchange connector on my iPhone to sync all the address, mail, and calendar data from Zimbra to my phone. It automatically sync’s up when data changes. No need to plug in and sync. Knock on wood i haven’t had any noticeable issues with the syncing. I also sync the same data to my Address book & iCal on my Mac for offline editing. I can access that data anywhere, and I do use all the options I have to access it!

The last major application I use to access my data anywhere is probably the coolest. It is SugarSync. I have written about it before, so I won’t really go into why I like it. What I will say is I have started putting more data into my SugarSync replica. Jayson got me thinging about it when he started playing with the Amazon S3 cloud for backups of his personal data. I have used SugarSync to keep my office type documents backed up for a few months and I have loved it. I want to start using it or something like the S3 to backup all my important stuff. My close call a few months a go that almost cost me all of my backed up data got me thinking. Just having 2 hard drives wasn’t enough. I started putting my archive of photo’s onto the S3 today. I hope to calculate how much doing the same to video’s will cost. These systems (S3 or SugarSync) gives me access to my files from anywhere. I have used SugarSync to open files on my iPhone to grab information. It has been very useful. If I sync everything up in a cloud storage system I could use any computer just like I was at my own. Yes there are some pitfalls to that system (I like locally downloaded replica copies of stuff for ease of use) but overall it is a really cool idea that has worked for me!

A New Blackberry Curve

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When I got home from the taping of the Daily Show last night I returned to a box containing my new Blackberry Curve 8310. Since I started my new job in September I have been lazy in researching how to order one. Over the holidays I finally broke down and realized I needed one to stay up to date with the contestant barrage of mail I get. So now I once again have to carry two phones, since I won’t give up my personal number. It has been almost 8 months since I had a Blackberry I used every day. I almost didn’t miss it.

I have a slightly newer model Curve from what I used at Redcats. The only major difference I see is that this new one has GPS built in, and is a titanium color. I am still trying to figure out what applications I want for it.

Apps Found on My iPhone 3G

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I have been using my iPhone 3G for a few weeks now. So far I am a fan! There are still a few things it cannot do (call recording!) but overall it is a great phone. I have downloaded a ton of free and paid apps. Some of my favorites installed on my phone now are:

GrandDialer – Basically an app that will do GrandCentral's click to dial. I haven't used it that much yet, but so far it is really cool.

Weather Bug – because I like to know the weather.

iTrans NYC – fantastic NYC subway maps, plus transit alerts

Facebook – because I got addicted to it back in May!

iDrink – You never know when you need the ingrediants to make a fantastic drink

GoContact – send contacts details quickly. It is amazing how often I need to do this

Loopt – Location based stuff is just fun. I just wish anyone I know used it

aSubnet & Instant Byte – Subnet calculator. I also have some unit converter software specifically for technology. Very helpful. I am waiting for an SSH client, and a cheap FTP program (the only one out there is $10).

iNetwork Test – runs a test of my wireless connection and keeps track of results and the locations they were taken. Very cool.

Mobile News & NY Times – my fix of the news.

1Password – website password management on my iphone. I love this on my Mac and it works great on my phone.

SplashID – I had this on my Palm for ages, and the concept is the same. My password library with me anywhere i go, but in a nice secured format.

Remote – iTunes / Apple TV remote that just works.

PwGen – random password generator. I have a program like this on my Mac, but a portable one is cool. In my job creating passwords happens all the time!

BigTipper – I hate calculating tips, this makes life easy.

Flashlight – It is just cool!

and More…

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I Cannot Stand The Blackberry Pearl

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I cannot stand the Blackberry Pearl! I know it is a really small phone, and it is a Blackberry but it drives me crazy. The only reason to have a Blackberry is to use it for email. I think all other functions of it are sub-par as smart phones go, so to have an email device without a full keyboard is driving me up the wall. My office gave me a brand new Verizon Wireless Pearl when I started and I tolerated the horrible keyboard since it was the nicest phone they had. The last straw was about two weeks ago when I was writing my boss and the dam predictive text or whatever you call it could not type out LAN, nor could I cancel out of the options it was giving me.

Early last week I had our telecom person switch me to an Blackberry 8800 that my predecessor had. That phone is huge, and kind of sucks but it has a full keyboard. I will use it until we can figure out why we cannot get the iPhone or any other Wireless Active Sync device to connect to our Exchange 2003 server.

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iPhone Attempt Number Three

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I freely admit that I went out and bought an iPhone on the second day they came out last year. I also admit that I bad mouthed getting one, but got one in hopes that my assessment was wrong. It turned out that I was right. I couldn’t use the original iPhone. It was too limited in what it could do, and had too many quirks. Last year the line wasn’t so bad on the second day, and it moved quick. I think Jayson and I were done with the line in like 30-40 minutes tops.

This year was a totally different story. I wanted the new phone. On paper it had almost everything I am looking for in a phone, and the lines were huge and slow. So far my assessment has been good. The two issues I have with the phone is the touch keyboard is small, and I make key errors allot. Hopefully i will get better over time. The other issue is like all smart phones with installed software, it is buggy. I have had two apps reboot the phone already. This isn’t really Apples fault, but lets hope the iPhone doesn’t turn into the Palm OS Treo’s that require me to reboot them on at least a daily basis.

This is my 3rd iPhone. I did buy two of the originals and returned them. The second attempt was me trying to see if I was too critical of the first one I had. Turned out at the time I wasn’t too critical. I couldn’t use the original version of this hardware. Of course I had major issues with the first version of the Treo as well, and then ended up having many versions of the later models.

Now reading this you will rightfully think that I harp allot on certain technology gear like a mobile phone. My mobile is my only phone. It is with me almost all the time, and is always on. It is my link to everyone. It contains all my contacts, schedule, notes, etc. it also keeps me sane with games or reading when I have down time while out and about. This is not unlike many people. The issue is that I wont put up with sub par stuff. So when I read that on paper this new phone will be able to solve most of my issues, I want one.

iPhone 3G Unboxing - 1 iPhone 3G Unboxing - 2 iPhone 3G Unboxing - 3 iPhone 3G Unboxing - 4 iPhone 3G Unboxing - 5 iPhone 3G Unboxing - 7

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The Nokia N95 Experiment

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OK, so the idea of me getting a Nokia N95 turned into a bad idea. As much as I think it, in this day and age I need a phone with easy text imput. That means a keyboard, or maybe a touch keyboard (aka iPhone). The concept of a blackberry pearl or even just T9 text input from a Nokia N95 just doesn't cut it. As much as the N95 was a great phone in every other way I need the ability to input data quickly.

And you guessed it, that means I returned my N95 last Friday. I am stuck with the limitations of my Nokia E61i until the iPhone 3g comes out. Hopefully that will be an improvement over the original. If that is a failure I can either try my luck with the Nokia E71, the 61i replacement, or wait a really long time for Palm to get their act together and come out with their new OS.

Until July 11, I will try and figure out how to keep managing my tasks on the E61i.

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Nokia N95, vs iPhone 3G

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Since I wrote my post about getting the Nokia N95, I thought of a few things that get me wanting a new iPhone, and some that make me think the N95 is a better option than the iPhone.

Features that my new Nokia N95 does now or last year when it came out that the iPhone will do in July are: GPS, 3G data speeds, Wifi, 8gigs of music or videos, & sync’s to my Mac seamlessly.

Cool features that the N95 does that the iPhone doesnt are things like built in internet radio, regular radio (via headset), 5mp camera, & basically any S60 application can be installed on it. Oh, yes Apple being able to write software without any restrictions is a good thing, no matter how crash proof you want to make the platform. There has to be a better middle ground than what Apple does.

To be fair the iPhone does the following things that will probably get me to switch when it comes out. It will have a keyboard (well touch keyboard still counts), awesome email client, & mobile me.

There are probably more features that fall into all three categories but that is a summary of what I care about.

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