VOIP

Sleepless Night

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I got woken up at 3AM with a problem with our phone system. Dan seemed to think the voice mail being down the day of the picnic was the end of the world. Turns out it wasn’t voice mail that was screwed up but our AC unit in one computer room was acting up again. Kai ended up sending Ian out to the office at 5AM to get the Unity server up and the room venting so the rest of the equipment didn’t over heat. yet another facilities issue that is not resolved.

My sleep was totally screwed up today because of the early morning calls. They where necissary but my team needs to learn when it is necessary to call 4 times in the middle of the night and when it is ok to send an email update or wait till later.

Cisco Networkers 2006

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It is weird, for months you are preparing yourself (mentally if not physically) for some event. And then it is over and it is like OK what now? I am back from Las Vegas. I had a great time, and I learned allot at Networkers. And now it is like what’s next? I know that answer but it is just a bit different with this big event over with.

In the short term I have to focus on my office move, and a few other issues. The next few weeks will probably be a bit hectic while we transition into the new place.

As for what I took away from Networkers, I learned allot. I got insight on what’s next for IPCC (UCC I guess now). Upgrade options for Call Manager, and a ton of great disaster recovery and disaster resiliency ideas. I have to start laying the ground work for going to California for Networkers 2007!

Useful Mac Applications Part 2

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I had so many new apps that where so cool I had to make a part 2 to my new and notable Mac software.

Skype & Gizmo are both relatively free VOIP clients. Skype is proprietary and very popular, and the Gizmo Project is an open source project. Both allow me to make and receive calls directly from my Mac without a phone. I have had a skype phone number for about a year now, and I just went out and bought the Gizmo number. I don’t use either service as much as I would like, but they both are fantastic. When I travel (not as often as I used to) they are great. I can use my bluetooth headset paired directly with my Mac for a long calls. For $20 I bought a USB handset for Skype that acts like a normal phone handset. It is very cool. Now that both apps are Universal binaries I am happy on my work Powerbook or my home Mac.

Unison is a universal binary Usnet News reader. I go into and out of phases where I use Usenet. I am currently loving Unison’s ease of use. It does bog down my Intel Mac when it is downloading lots of headers, but other than that it is a good all around app.

Rename4mac is a useful program that I have actually been using for a while but I wanted to throw it in. It takes any batch of files and allows you to rename them all in a new format. This is great for me since I can’t stand the format that my digital camera uses.

RDC Menu is a little freeware app that takes Microsoft’s Remote Desktop app for the Mac and lets you access it from the Menu bar. What is really does well is allow you to run multiple instances of RDC so you can have multiple remote sessions at the same time. You can do that with the windows version but until this app you couldn’t do it with the Mac one. For work this is helps out so much.

RPG is a freeware random password generator. It is a universal binary and it even lets you select some characters not to use in its random passwords. For my job it is great to be able to just wip up a few random passwords when I need them. I had a windows app that did the same thing but I finally found a replacement for it with RPG.

SnapNDrag is not as good as snagit for windows (or that is how I feel so far) but it is a great full screen capture program. It also lets you take snapshots of just one window, and more. It is very helpful for documentation. It is a helpful addition to my list of apps.

I will add more as I come across worthwhile software.

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Call Manager Approved

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I finally got our Cisco Call Manager PBX approved for our office move later this year. After the new landlord didn’t want to piggyback us on their system did my CEO finally agree to getting a CCM for our NYC office. Actually we wont be getting a physical CCM, but a voice gateway router and phones. We will be piggy backing off of our existing call manager cluster in our Call Center.

Now we need to select a vendor and place the order. I like both vendors, but one of them is the front runner now. We meet with them next week to go over final details of the deal. In addition to the phone system we are also getting a new Cisco Catalyst 4507 for the office to act as a core switch. Our existing one is 6 years old and probably wont scale to our planned growth. That and the 4507 will do POE (power over ethernet) and gigabit.

Now we need to actually sign the lease and get a move date. That is work for next week.

Proposals

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Today we meet with the first possible integrator for our new phone system project in our NYC office. They presented us with their first proposal. The price they came back with was very high! We had them change the design and take out a bunch of stuff to try and slice the quote in half. We shall see what they come back with again. I also await a quote from the other integrator we are looking at.

I also meet with people regarding a pilot program for open office 2.0. we are going to roll it out to 30 people at the call center to see if it will not only replace open office 1.1 for the call center but also possibly replace Office for people who have it. We estimate it will save us allot of money. Can’t say how much but it is not a small number for us. Our CFO heard great things about it from my boss who is trying it out, and then heard the cost savings and wanted to know when we could get a test done! We are taking this one slow, but we believe the return on the investment in this open source product will be huge.

Move Go, Or Maybe Not Yet

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I got word today that the office move that I am trying to plan for is almost a reality. We have verbal agreement on our lease terms, and the people that want to rent our current space have also come to verbal agreement with terms on our current space. That means I must frantically work to get a Cisco vendor selected and order a phone system.

I meet with an potential integrator today about this project. I just hope I can get quotes approved fast enough tot meet everyones time table.

Offsite Meeting

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I spent the morning with a potential vendor discussing network designs and Call Manager configurations. It was very productive, but I am always backlogged when I spend half a day or a day out of the office. I spent the afternoon catching up on paper work while most of my team went to the data center to mount a new core switch we are trying to deploy.

I ended up at Dan’s with Jayson after work to upgrade the ram in his new iMac. We got dinner out of the deal and I also moved over his files from his old windows machine and setup his iPod on the iMac. Now I am iTired.

My scheduled trip to our Call Center for tomorrow is canceled. I didn’t want to chance the trip in the snow they predict. I will try to reschedule for sometime next week.

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Sort of Free Lunch

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Twice this week I went to lunch with Cisco or a Cisco VAR. Free food is nice, but nothing is really ever free! We need to get allot done with these people so they think it is nice to do it at lunch. They are right, and we did make allot of progress. We are trying to shop around a new integrator for our Voice systems. The first meeting was to talk with my Cisco rep about the current issues we have and what we want to do. The second meeting was to meet with an integrator and talk a bit about what we want and what they can offer. I think both meetings went well. The first impression of this new integrator was a good one. I still have to meet another integrator next week that we are looking at but I think this group had a good start.

I want to get all the leg work of this phone system design done now before we actually have a lease signed and the powers that be at my company are asking for us to move as soon as possible.

Call Manager Upgrade

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Finally after 4 attempts (or at least I counted 4) we have upgraded our VOIP PBX to the latest version of Cisco Call Manager. Now we are happily (for now) running on version 4.1.3 release 2. This is a vast improvement over our previous version 3.3.3. Looking at version numbers doesn’t explain why, but trust me it was a needed upgrade.

We had so many false starts with this thing that I am happy that it is finally over. The problem is that the upgrade is over, but the upgrade was the first part of other enhancements we need to make. Everything else was held up by the upgrade. Hopefully Kai will pull it together and complete the other dependent tasks related to this upgrade now that we are on CCM 4.

I also hope this is the last time we have to use our current integrators. This upgrade was part of the original deal to install our IPCC system. Now that it is done I am going to shop around and try to find a new Cisco partner. I am going to lunch with our Cisco rep this week to discuss things. I am also going to lunch with another Cisco partner that our telecom rep knows. They are supposed to be a Cisco gold partner. I am keeping my options open for now. Soon I will need to pick someone to do our phone system in our office if we move to a new location.

ESX Server?

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I have praised VMWare’s products for some time on this blog. As things look now, I will continue to do so. I have used their workstation product for almost 2 years. I have used GSX server for about a year. Now comes ESX server. It looks awesome. I have a project that requires allot of new hardware to be built. ESX server looks like an good alternative to server sprawl. Instead of building dozens of servers, the same solution done virtually can be done with a few (not many) ESX servers. The cost benefit is real. I ran some figures over the weekend and it can save us a nice amount of money by going virtual. Then there are the saving space, and energy issues. And the flexibility we get by having a virtual setup. I am really excited about what we can do.

I have been trying out ESX on a test box we setup (reminds me I have a VM building right now that probably needs some click next help). The install was quick. I now have to read the dozen or so white papers spread across my desk (my computer desktop and physical desk). This software solves problems I didn’t even think about until I got to reading about the solutions. Multi vlan support is nice, as well as NIC teaming. I have allot of reading and testing to do in the short amount of time I have until we have to deploy the solution. I don’t think have been this excited about a technology since Call Manager. More info as I play (i mean test).

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