Partsearch Technologies

Travel Time

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As of right now I am planning a trip to our Kingston office for tomorrow and possibly friday. I say as of right now, because I say that allot and things sometimes change on their own.

I have to go and interview candidates for a helpdesk position we are trying to fill up there. Also have other work that needs to get done up there. We are in the middle of planning a new software build for all our desktops. We are also going to revise our security policy for users also. you have to be exact when doing this stuff or you get 80 users who cannot do anything because their security profile is messed up.

More news tomorrow if I do end up going…

Friday, Kingston Trip

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Friday I went to kingston for the day. Most of the trip was uneventful. That is good when traveling. I worked on the Group Policy Objects with Kai. I think we ironed out the kinks in what we want to do. For some reason our old profile we made would crash when we modified the security settings, but the new one I just created didn’t. Of course there is no major difference between the two. Go figure.

The trip home wasn’t that good. It took an extra hour or so to get home. Not sure why. the train was late. They said it was due to engine problems. Then we went slow and stopped allot along the way. I tried to sleep a bit on the train. I never do that so it was different for me. I used all my laptop battery power during the day and forgot to charge it. That wouldn’t be a problem if I sat on a window seat with a power outlet, but I sat on the aisle and couldn’t use it. The van wilder dvd I have been meaning to see will have to wait.

People on the train pissed me off. Like 4 people around me were either talking on their cell phones the whole time or one guy was playing a game on his phone with the stupid sounds turned on the whole time. People need to learn some etiquette.

Work Update

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Here is what has been going on at the time sucking void I call work. Kidding. It may be a time sucking void but I wouldn’t be doing anything else…

Fixing our monitoring system. It seems like I am always doing this, but I am spending time tweaking our monitoring system that listens to all our computer systems and pages us when something is wrong.

Keith just finished setting up the VPN link to our Kingston office. Now we have a dedicated link between our offices for just VOIP traffic. We can use an entire T-1 for voice calls. We hope to get 15-20 calls over it. We will test it this week.

We are busy building and configuring new servers. it feels like we are doing this daily. We deployed 2 new box’s this week. Something to QA stuff on, and a new data-warehouse machine.

My mail migration goes slowly since I am busy doing other things. This is not a problem except we are paying for pop accounts on our current provider still when I would like to offload these users to our own hosted mail system. That is the end result. Hopefully when done I will save a few hundred bucks a month on mail hosting.

Gus has been away on vacation and now CES. He returns Wednesday. The rest of our upper management return Monday. No joke it has been quieter without them in the office. it is not them, it is just there is like 10 less people in the office. Back to normal on monday.

Projects Going On

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We are still working on our monitoring phone call system. The company that makes the software thinks they have an idea of what is wrong. I should have more information today. I always love buying stuff that just does not work!

I think I finally am motivated to look into Proxy server software. Too many things are going on that I say if we had a proxy server we could figure this out, or we could prevent this. It is a pain to know a tool will work, but you just don’t have the time to set it up.

I found a flaw in the Windows 2000 Pro VMWare image I am using. I built it when I was learning about VMWare so I made the partition size too small. When I try to download large files to it, I get out of disk space warnings. I need to build a new one today. Howard also is trying to get a Red Hat 9.0 VMWare image. I found one I did that works, but I need to see if I configured it properly.

I want to do a VMWare image of Free BSD 5.1 also. I am not sure what to call the OS installs in VMWare. I guess an “image” of a disk is a close enough description of what it is.

Other Updates

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Today I ran through some test upgrades to see if a DB upgrade I am going to do tomorrow will work ok. My problem is that I have been unable to truly simulate the current environment so my tests failed. I am working to correct the problem tomorrow.

I am also trying to get a fix for some phone monitoring software we had installed last week. we got this software and it just doesn’t work. thankfully we haven’t paid for it yet.

I got install dates for my new voice T-1 that we are getting. I also got final pricing on new data circuits we need for our VOIP traffic.

Tomorrow will be a late night to run software upgrades at work.

Old Gear & New Gear

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I just got a new server in. We are building a Data Warehouse running on SQL 2000. We built one to demo and everyone liked it we have been using it for 4 months on a desktop with allot of hard drive space. The “server” finally showed its desktop limitations, so we are upgrading it to a Dual Xeon 2.4 Ghz server. We are doing IDE RAID, and threw in 2 gigs of ram. For just around 2K it is a nice little box. If you don’t need SCSI you can get server gear cheap now a days. Our dumb-ass vendor forgot to ship us a CD-ROM / Floppy Drive so I have the box open on the floor of my office with a desktop CD Drive and Floppy drive plugged in trying to get Windows 2000 installed. We have been buying Windows 2003 Server since it came out, but for most applications we are just downgrading to Windows 2000 Server. So far today I had no luck getting the OS to install. I think the USB floppy drive I used wasn’t working correctly. I need to cannibalize a floppy drive or buy one for $12 or whatever they are going for these days.

We have some older desktops that we were using as Red Hat web servers that we consolidated to one box. That means I have 2 box’s to use for testing and such. I am trying to demo Exchange 2003 on one and put Windows NT 4.0 Terminal Server Edition on the other. Terminal server will not boot off the dam CD from MSDN. The boot disks we have for it wont work either. I am continuing to work on that. I may give up on NT 4.0 and try 2000 server in application mode. I don’t need it for more than 30 days so I should have no problem with the demo mode it makes you use if you don’t have a key code.

As for Exchange 2003, we are looking to see if it is something we may want to move to. For maybe just the Technology department or for the company as a whole. Howard said good things about Outlook 2003 over HTTP. He said it was fast. I am going to look at how Idealab! did their deployment and maybe segment some users onto Exchange for a trial. Not sure yet.

The Power Of Multiple People

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Yesterday was the first day in a while that I was the only one around in my department. Keith went off to California, and Justin was in Kingston. I was busy getting the office ready so we can have some people (3-5) be able to take calls using our cisco system in Kingston. I setup the phones and configured the computers to work. Thursday night we tested it with 1 rep. She loved it.

Daniel had to build a new Red Hat 9.0 box because our old secondary name server died. We rushed a new one in its place. We were never down, but I like having backups. He also mounted and brought on line the new ftp server. Now all we need is the second ftp box and we can cut over to the new system.

Otherwise it was a very busy and stressful day. We ran a disaster drill. It worked out ok, but the thursday drill didn’t. We also had a problem with a server running out of disk space, but their was no log entry of the problem.

I didn’t leave work till after 7PM. I get a day of rest and then it is off to Kingston on Sunday.

Service Observe And Phone Stuff

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Today I dealt with finalizing a solution for “service observe” in our new call center. We want the ability to listen in on our rep’s calls so we can QA them. Cisco’s VOIP solution does not offer that out of the box. I don’t know why, but it doesn’t. We have a company we are looking at, but we want to be sure things work correctly before we order it.

Also today I configured up 4 Cisco 7940 IP phones to use in our NYC office. We need some in case we are overwhelmed with calls on next monday. We should be able to have a total of 5 phones ready to go if needed.

Configuring the Cisco phones is really cool. They are programable via the Call Manager web site, and you can reboot the phone remotely. To get them to work, all you need to do is set the phone to DHCP and have the proper TFTP server config in the scope. It is not bad once you get the hang of it.

I was using my Cisco phone all day to talk to Joe, Justin, & David in our Kingston office.

We are planning a test of our T-1 redundancy on friday. The work to provide roll over and redundancy was completed and we will test it friday to make sure it works for mondays move of voice traffic. We need 3 voice T-1’s to work together so if calls come in and one T-1 is full, they roll over to the next one. This is also helpful in redundancy in case one circuit fails to work. We won’t need all 3 next week, but we will probably use up one and goto a little on the second one.

The Long Reach Of Voice Over IP

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Today was a momentous day. We finally received power supplies for 2 Cisco VOIP phones. With 1 entry into our DHCP scope we turned the phone on and it saw the Cisco Call Manager. Call Manager is like a PBX or phone switch. Within 2 minutes we were making calls to my cell phone to test. It worked great. The only minor issues we have are making calls to different extensions on the same phone system. Small routing issue that we are working through.

The next step is to be able to use our call center software in NYC connecting to the servers in Kingston. We are having some minor issues with that, but we are slowly working through them. If that works we will be able to take calls in two facilities using one phone system. This is big if we have capacity issues in our new space down the road.

I now have a cisco phone at my desk in NYC. I hope to fix all the problems this week. I am very excited about getting this working.

The Cool Side Of Network Administration

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Today I played with, I mean setup some cool new tools for our network. Joe finally got up our Avocent Switchview IP. It allows us to securely view the console of remote machines hooked up to our KVM. It was cool and very helpful to look at the bios screen on a server as we rebooted it 150 miles away.

Another cool tool we are looking at deploying is Microsofts Operations Manger, or MOM. I don’t like the name. Any software called mom gets me worried. It also makes me think about Microsoft Bob. MOM is actually interesting. It is not as nice a network monitor as Whatsup Gold, but it is a good windows tool to keep tabs on the health of a windows server. Whatsup and Mom are complementary in what they do. I can even have MOM send SNMP traps to a system like Whatsup. Of course doing that is easier said than done.

Next up is an automated Symantec Ghost deployment scheme. To be able to click on a button and update a desktop computer image would be fantastic. I thought we should have a system like that when we reached 50 desktop users. We are well beyond that and we have nothing in place yet. Windows 2003 Server also has other options you can use to do remote deployment and software package updates. I have never tried anything with 2000 Server, but I hear that the 2003 implementation is much better. Now I just need to find the time to do a test.