IP Phone

To Skype or Not to Skype

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As I said in a post a about a week or so ago, I have made a decision not to renew my .mac subscription and instead I went back to my traditional hosting provider, even if I don’t use it that much. I do use it enough to warrant a traditional provider that gives me flexibility. Another technological decision has also been on my mind as of late. This one involves VOIP phone providers.

I currently have a Broadvoice VOIP account. I have had one since I moved into my apartment in Manhattan in 2003. I have my number setup on a Cisco 7940 IP Phone. I think the service and the phone are fantastic. I haven’t had many reasons to complain, but I just don’t use the service that much. On the other hand I also have a Skype In number, and until recently I had Skype Unlimited. Now I am paying month to month for Skype Pro. The problem is I don’t use both services enough to justify the expense of one, let alone both. I have a mobile phone that is my primary number, and I don’t even go over my monthly minutes on that. It is smart to have a VOIP phone since it is really cheap. I want one just in case I have issues with the mobile, but like I said I don’t use either of them that much.

To cut costs I have been thinking about dropping either Broadvoice or Skype. The problem is both services have their pro’s and con’s. Skype is actually cheaper per year and if I started using it more the cost is also fixed since I get unlimited inbound and outbound calls on the plans I have. Broadvoice has a few nifty features Skype does not but I don’t use it enough to make it worth my while. What Broadvoice does have in its advantage is that I can use my Cisco 7940 phone with it. That phone is great. It has a good speakerphone, and I have a really good headset for it. The Skype cordless phone I have has a good speaker, but no headset. I can use a headset with Skype if I use my computer, but there is no way to change from headset, to handset, to speaker on the same call if I use the computer. As weird as that sounds, it happens more than you would think.

My final option is to do what I have done for years in the past before VOIP. That is drop all other phones and just use my mobile. All the major wireless carriers announced unlimited phone plans this week, so that is a very viable option right now. What to do…

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Custom VOIP

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I don’t know why I take on projects that suck up my free time that I probably don’t need to be involved in, but I do. This weekend I began tinkering with a Cisco 7940 phone I have trying to get a Gizmo Project SIP account to work on it. I spent a few hours on Saturday working on it.

First I had to remember how to upgrade the firmware on the 7940. It has been a while since I tinkered with these phones. I realized that when the downloaded firmware I had was 6.03 or something and the latest availible is 8.8. I had to break out the old TFTP server and remember all the files I needed to get the upgrade to work. Cisco has documentation on the process but it is not so easy to follow. After getting the firmware flashed I had to sift through google search results trying to find someone who has posted a working config for a Gizmo Project account working on the Cisco 7940 IP Phone. I found one config and a few references to settings but not much else. The config I found isn’t working correctly. I have tweaked it significantly and I still can’t get a call to complete. I can get dial tone, but that just means some sort of signaling is working. I am so close, but for some reason I can’t get calls to connect!

I am about to give up on getting Gizmo working directly on the 7940, and instead try to get Tribox or some other Asterisk setup working. Unfortunately the Tribox VM i downloaded last year is a year old and I am having problems getting the latest one up and running. I may be putting this on hold for a while. I am going to also ask for some help from one of the network guys at work who used to work for a VOIP provider.

More Softphones That Are Cool!

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I got the chance to play with Cisco’s new IP Communicator software. Well it is not that new anymore, but it was new to me. I had used their older IP Softphone software. This is just a new version of their phone-less phone. IP Communicator lets you use your computer as the telephone. The concept is fantastic, and IP Communicator actually works as advertised.

The software emulates the look of a Cisco 7970 IP Phone. You can do 4 way conference calls (we cannot do that on the 7940’s we have). Answering and placing calls is as easy as having a hard phone. Searching the Corporate directory is faster now that you have a real keyboard to search. The call quality was great.

I need to try the software out from a cable modem this weekend. I have it on my Thinkpad to give it a whirl.

Softphone did allot of what I just discussed, but it was a pain to setup and configure. Communicator was simple to do. The only draw backs will be fixed when we move to CCM 3.3.4 or later. The main issue being extension mobility not working.

Cisco 7920 IP Wifi Phone

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I have had the opportunity to play with the Cisco 7920 Wifi IP phone recently. I have said before I am a fan of Cisco Call Manager (CCM). I use it, I like it. I thought the 7940 wired IP phones were great. This Wifi phone operates just like a 7940 but it is a cordless. I have taken it between 2 locations with the same WEP configuration and it worked seamlessly. I took it between 2 floors with seamless wifi setup and it worked without a problem. The battery life leaves a bit to be desired, and a cradle would be nice for what these things cost, but the phone is still great.

I am tempted to get a wifi IP phone for my personal Broadvoice account. They offer help on configuring them, and they even sell one through Hello Direct. I am just not sure if the quality is as good as the Cisco one? Too bad the 7920 is only a skinny based phone and wont work on SIP.

VOIP Rocks

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I haven’t said anything nice about Broadvoice recently. It still rocks. It’s $10 a month unlimited in state calls plan is the only reason why I have a home phone. It is only $1.50 in tax, vs $9 in tax for the $8 dial tone service Verizon offers. And that gives me just dial tone. My $10 gets me tons of crap. The only issue with the service is the customer service. it takes forever to get someone on the phone. They are growing so I will cut them some slack for now. Thankfully I only needed to call when I had to make changes to my account. No problems so far. Lets hope it stays that way. Why Vonage can’t or wont offer some of the services Broadvoice does I don’t know. Hey vonage you would have gotten my biz if you had more than 1 phone you can simultaneous ring on, and if I could use any VOIP phone, and not just your adapter. My Cisco 7940 rocks! Can you get the weather report off your home phone? Do you want to?

Other cool VOIP products I am playing with now is Skype. Just being able to make phone calls from a pocket PC got me interested. I have the free service setup, but I have not had a chance to use it. Gus and others rave about it. I am traveling on thursday and will give it a try then. Added bonus, Skype works on the Mac or Linux!

New BroadVoice Account

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This story starts out with me wanting to configure a Cisco 7940 phone we had for our Call Manager to work with my VOIP provider. I never did get it to work. I ended up with a nice Motorola cordless phone plugged into the ATA device Broadvoice sent me. I have wanted to tinker with getting the Cisco phone to work with SIP for months but didn’t. Truth be told I hadn’t really put much effort into it until today. After tinkering with some TFTP files and some firmware updates from Cisco I was able to convert the phone over to SIP. This enabled me to order the Broadvoice service without needing the ATA adapter.

I have been happy enough with my BroadVoice account that I signed my company up for one. We have a POTS line in our cage in our data center. It costs $50 a month for the dam thing. We use it like 4 times a month. The problem is that it is a life saver to have when calling in a server or communicating a problem to others from the data center. Broadvoice’s plan for $10 a month was too good a savings to pass up. I was able to get the phone configured in 10 minutes after I got the SIP firmware on it. Now all we need to do is move the phone to our data center and setup a firewall rule to allow it to work.

More VOIP Updates

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Several things finally came together on my VOIP odyssey this weekend. For one I solved a problem I have been having for some time. I also got off my ass and plugged in my new Linksys VPN Router. I started to setup static VPN tunnels to work. For one thing I proved I can setup a static IPSEC tunnel to a Pix with a cheap ($150 or cheaper) router. At first I still could not connect to one of our offices. I had the same problem with the Pix 501 I had. Or at first I thought it was the same problem. With the 501 I couldn’t connect to that office either. I was beginning to think it was not me but the Pix at that office. Turns out when I had my Pix 501 I had 1 issue. With the new Linksys VPN router the problem was a new one. Turns out the fail-over Pix we have at the office uses the IP address of 10.1.1.1. That is all nice and good, but that was what I used for my router at home. That didn’t work well. I had to give my router a new address and recreate the VPN tunnel. Everything started working then.

Now I have 2 tunnels (if and when I want them) to work. I don’t need VPN software. This is a good test since now I do not need VPN software on a computer in order to establish a VPN connection. What that means is I can plug in a VOIP phone and connect to my office’s call manager. I did just that. Now I have a 7940 phone connecting into our CCM (cisco call manager) system sitting on my desk at home. This is different to what I was trying to do with the 7940 and my BroadVoice connection. Now I can log into the phone at home and get my extension from work. I can prove that we can do this with remote agents if we choose to do so. We probably won’t but it is a nice technological feat to say we can. We want to go with the cheaper soft-phone option for remote agents, but having the ability to put a phone in someone’s house is nice to know you can. Have I mentioned that I have a cool job, or that VOIP is awesome???

In addition to the work phone I now have setup. I finally got my VOIP ATA adapter from the lovely folks at Broadvoice on Monday. I plugged it in after calling them and changing my account back to use that adapter. In minutes the adapter registered and I was off and running. I plugged in my new cordless phone and I had phone service. Did I mention it is only $10 a month? Now I was an early adopter of not having a home phone. I still use my cell as my main phone, but it is nice to not have to worry about the battery dying on a long call. Truth be told I want the VOIP service for the simultaneous ring option that I have. I am able to have calls ring on my home phone, my cell, blackberry, and work phone at the same time. I have a few kinks I am working out but otherwise that has been very cool.

Some problems I have to work out. I am back to using my old 802.11b wireless point. My 802.11g point was built into my old router. Now that I have a VPN router I can’t use that router. I need to buy a stand alone “g” point. I also need to break out a 5 port switch and daisy chain it off of my router. With the Wifi point, both my personal and work phones, plus my desktop and laptop, plus a tivo I have ran out of network ports on my 4 port router. Thankfully I think I have enough components to build 2 computers and extra network gear in my closet. He I don’t throw out very much stuff.

Ok, time for bed…

VOIP Update

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I have given up with the Cisco 7940 phone. I went out and bought a Motorola 5.8GHZ cordless phone. I will plug it into the ATA adapter (the device that actually turns a VOIP call into something an analog phone can understand) that Broad Voice sends me on Monday.

On another VOIP note I still need to configure the linksys VPN router I got so I can see if I can establish a static tunnel to the office. If I can do that I can get a Cisco phone to work with my office extension.

Also got the approval to purchase the network gear for our ongoing build out of our call center. I have to get the paper work together and get the integrator to order the switch. Looks like we will go with a Cisco Catalyst 4000 series switch. I am also getting some more product details on some other projects we are looking at from our Cisco engineer on Monday.

My New VOIP (Home) Phone

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I finally broke down and purchased another VOIP phone for my house. If you are someone who actually reads this regularly you will know last summer I got Vonage for about 2 weeks. it was too expensive for me to justify keeping it so I got rid of it. I am not home enough to warrant a home phone. I have been fine with my mobile.

Fast forward 14 months and I found a company that offers relatively cheap VOIP and offers all the cool features I wanted. Jayson found Broad Voice. They offer a $9.99 plan that gives you unlimited in state calls. That is all I needed so I got it. They also offer a function that AT&T Callvantage offers that allows me to have my phone right simultaneously on several phones. Now I can have my home phone ring at work, on my cell, etc at the same time. I have wanted one number to route to multiple lines for years. I used to use AT&T’s 500 number service back in the early 90’s but that was expensive and you paid per inbound calls. This is better. Whatever phone I pick up first is the phone that the call gets routed to.

What is also cool is that this company unlike allot of other VOIP providers allow you the option of bringing your own VOIP device or ATA adapter. What that means for me is if want I can configure a Cisco 7940 phone I have at work and use that with this service. I actually have been trying to do that today, but I am running into issues since our Cisco phones are configured for Skinny (to work with a Cisco Call Manager) and for this service I need SIP. No matter what Cisco says it is not simple to change the configuration. For now I am just routing all my calls to my mobile. I get 30 days to try it out, and it is only like $15 a month after tax’s and extra features. Not bad for unlimited local calls. I can use my mobile for long distance!

More reviews as I get it. Jayson and Gus are both waiting to see how I like this company, but they are both interested in the service.

Service Observe And Phone Stuff

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Today I dealt with finalizing a solution for “service observe” in our new call center. We want the ability to listen in on our rep’s calls so we can QA them. Cisco’s VOIP solution does not offer that out of the box. I don’t know why, but it doesn’t. We have a company we are looking at, but we want to be sure things work correctly before we order it.

Also today I configured up 4 Cisco 7940 IP phones to use in our NYC office. We need some in case we are overwhelmed with calls on next monday. We should be able to have a total of 5 phones ready to go if needed.

Configuring the Cisco phones is really cool. They are programable via the Call Manager web site, and you can reboot the phone remotely. To get them to work, all you need to do is set the phone to DHCP and have the proper TFTP server config in the scope. It is not bad once you get the hang of it.

I was using my Cisco phone all day to talk to Joe, Justin, & David in our Kingston office.

We are planning a test of our T-1 redundancy on friday. The work to provide roll over and redundancy was completed and we will test it friday to make sure it works for mondays move of voice traffic. We need 3 voice T-1’s to work together so if calls come in and one T-1 is full, they roll over to the next one. This is also helpful in redundancy in case one circuit fails to work. We won’t need all 3 next week, but we will probably use up one and goto a little on the second one.