Data Center

Training For A Call Center

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Yesterday a new class of trainee’s started at our Kingston Call Center. We have 24 customer service reps who will “hopefully” start taking calls full time on 9/22. The class was so big that we had to put the working reps in the training room and the people to be trained sat in the call center. Joe our Tech guy in Kingston is overloaded right now. Justin went up for 2 days to give him a hand. Justin was eager to go up, so it worked out ok. I need to get up there one day next week. I will also need to be there on the 22nd.

Besides the ongoing call center build out I have hardware swap out’s to deal with in our Data Center Thursday morning. Tomorrow will be interesting since it will be a long day.

I just received my first Penguin Computing Server. These guys make cheap linux servers. The joy of it is, I can put Windows OS’s on it without a problem. The Super Micro servers I have been buying for windows will not handle Linux. I have some issues with the hardware, but for the price we will deal with it. A decent server can be had for around $1600. I can get a really cheap one for under a grand. We are actually looking to get some cheap windows box’s and may actually use these guys.

I am still awaiting a heat sync for a Super Micro test server we are testing. I got a trial of a serial ATA server. Actually we had the financial ok to buy it but instead of buying a regular server we got this to test. If we like it, we will keep it. If we don’t like it, we will send it back and get a normal IDE server. Serial ATA looks good, and this machine can do hot swappable drives, where IDE RAID cannot.

I need to also start working on our Exchange 2003 test server. Gus and I want to get one working for the Information Systems team and see if it is easy to admin and troubleshoot. If it is we may want to make a larger scale deployment. The difference this time will be we don’t outsource it and we do it ourselves. In December of 2002 we outsourced our mail and put it on Exchange 2000. It was a horrible failure. Too much latency with accessing exchange over the WAN. We abandoned that option and returned to our original mail provider with just POP/SMTP mail. We have been happy since.

Sleep Habits All Screwed Up

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So I got home at 3:30 Saturday morning from my crazy day at work. I slept till 1PM. I awoke to problems with 2 servers. One just needed a reboot because terminal services was not working. The other one wouldn’t return from a reboot. We have had issues in the past with that machine and its onboard RAID card.

Gus was nice enough to run down to our data center and fix the problem. I cleaned up my place and tried to rest for the remainder of the day.

I went to my parents for dinner. Carrie and Morgan were there. Morgan is still so cute! We ordered italian and sat around watching my mom freak out about all the dirt left behind by the construction crews from their kitchen/bathroom renovation. She won’t listen to everyone telling her to get a cleaning crew in to fix the place up. The place does look nice though.

A bunch of people are going golfing again in Princeton NJ sunday. I was on and off about if I wanted to go, but I didn’t have a car today to do the stuff I needed to do, so I need to go tomorrow. I called Dan and let him know. I want to golf but this turned out to be a bad weekend.

late night

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So here we are at work at 9 Pm. We are waiting until midnight to run our network upgrade. I am fed and waiting for the work to begin. We are trying to watch a movie soon. I am not sure if we will get to it.

So we never got to watch that movie. I ended up not being able to write a blog entry, and I am finally sitting down and able to do so two days later. Depending on how you look at our schedule we could say things were successful, or not. We got most of what we wanted to do completed. one big peace was not done, but I think we were a bit agressive with what we thought we could do in one night, so I am happy with our results. We had some problems allong the way, but we were able to pull through and get the project complete.

The whole thing took almost 6 hours. We (keith and i) started at midnight and didn’t leave our Data Center until almost 6-am. The rest of the team was at our office.

I was able to go home around 8AM. We waited until our call center opened and things were working normally.

The crazy thing was I didn’t go right home to sleep. I had 2 dunkin donuts on the train and went to get a hair cut. I grabbed a quick shower and then fell asleep till like 5:30PM. I was too tired after that to do anything. Hopefully my sleep cycle is not totally screwed up. Time will tell.

Busy at work

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I am tired and don’t want to write allot, but I have allot to talk about. So I will be brief.

Went to kingston today. Got there late, and didn’t leave till late. Was very productive with Dan & Joe. We got 2 POTS lines installed and our local Verizon voice T-1 installed.

AT&T had a massive outage out west that caused us all sorts of havoc while I was out. We had issues reaching sites on the west coast. Still no RFO (reason for outage). I am waiting on that.

Also I was just told that we hired 2 more developers that start on monday. I need to order computers and stuff for them. That will be fun since we are doing a late night (overnight) tomorrow.

And lastly the above mentioned overnight tomorrow. I need more sleep and we are doing an overnight install. that will be interesting. Because of the overnight I may not be doing any blog entries for a few days. if I do they may not post right away. It depends on how tired I am thursday and friday. More later…

Work as Usual

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Monday was work as usual. We had our new Kingston Help-desk guy start. Gave him the really brief overview of stuff we do. After lunch he sat in on a training class for Call Center people. I bet he wasn’t happy about that.

We got our 2 file servers for kingston. They are nice. I am building Windows 2003 Server on them right now. Not 100% sure if we will use 2003 though.

We are planning a huge system upgrade at our data center that I mentioned last week. We hashed out issues still outstanding regarding that move. So far we have no show stopper issues. I gave it a go and await getting final approval for the work to proceed. We will meet again tomorrow to make sure no new issues creep up.

Keith is not happy because he thinks we gave away too much in the design changes to our development team. Or rather to accommodate issues they had. I think this is Phase 1 in a multi stage project. Once we complete this, we work for Phase 2 changes that may require reworking some site code. The work we are going to deploy represents a major step for us though. Sorry I cannot go into too much detail, but certain aspects of work are better left off the open internet!

More work, less hacking, unless it is for work

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It is monday again, and I am off to work. Today we meet with another telecom provider to see if they have a good deal. We need to make a decision this week.

OK, time for me to gripe about something. I am on the train, and cannot stand it when people receive cell phone calls (or make them) and have an entire conversation. In addition to that these people usually talk like a plane is flying by. Now I am all for cell phone use. I have 2 of them, and I don’t even have a home phone (another story). When I am out and about I will receive calls but only talk for a min if it is not important. If it is a work emergency (which I get more often than I would like) I talk. What is with this casual talking on a train with 100 other people. We don’t care what you have to say to your friends or family. We don’t need cell phone restriction laws, we need some etiquette from people. Ok, I am done ranting.

Speaking of cell phones I am kind of bummed that my main phone (an AT&T GSM Provided Sony Ericsson T68i) won’t work in our office in Kingston. Actually it wont work in kingston at all. I am not sure what will work well up there. I know verizon works, and t-mobile, but not sure if either of them provides good signal at our site. I have a verizon phone but I wanted to cancel it. No I am paying the monthly fee to wait and see. I also have a T-Mobile SIM card, but no phone. I am holding onto that for a bit longer also.

I gotta tell you, I go through phones (just like PDA’s) fast. I just upgrade to the latest and greatest allot. I was on ebay last night looking for a phone for the CEO of my company. He is going to europe and wanted a phone. He has a SIM already, but no phone. Since I didn’t have any extra he said to look for one. Well after looking I don’t see any GSM phones that do everything I want, except for the one I already have. For my CEO we are just going to rent one, but I started looking for myself also. Like I said I don’t have a phone for my T-Mobile SIM. It is weird. For the first time in a while I am ready to spend money.

OK, back to work talk. This post was supposed to be about work. I ended up sending back the low end Compaq 1U server we got. FYI, 1U is the size of it. Computer racks are broken down by U’s. Each standard rack has 42U. A 1U server takes up 1U of that 42. They are really small. It turns out the compaq server we bought does not have a RAID card for IDE like were were told 3 times. The were going to send me one for free, but I decided to send it back instead. Part of my reasoning is that we were going to get 2 of these. And I want to get them and see if I like them. if I do like them I want to standardize on them later on. If we got a free raid card, I would have to pay for them in the future. That would put the cost well over what I wanted to budget for these low end machines. I ended up ordering a super micro box and saved like $600 off my original quote. It is a no name brand, but we already use no name VA Linux machines, and this thing has a 3 year warrantee. I will see if they are any good.