Computer Management

Ongoing Work

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Last night it looks like we got a ton of pages about 1 drive being out of space. Not sure why we didn’t get a low disk warning first. I just tested that dam warning system like a month ago. No one (myself included) woke up to the pages. that is not good.

Justin is out again. He has more dental problems than anyone I know. Keith is coming in late. he did work on our VPN last night. I don’t get him. We discussed the work, but he never asked to take some time off until the last minute. It drives me up the wall when he does that. If I knew that bit of info, I wouldn’t have said ok to the work last night. I needed people this morning since I knew justin was out. I need to teach these guys how to prioritize time. Spending an hour on a minor problem that doesn’t need to get done right away is not worth it if you can be spending that time on something else that people are waiting for results on.

All that being said, today is not starting off very well. At least the Database guys are working on the error we were getting. it doesn’t look like our sites were down, but getting errors is bad.

Yesterday I did more research into using Microsoft Operations Manager for our data-center. I like it, but I also have some issues with it. In our test, I was unable to get historical reports. I also sized the database wrong so I ran out of space. I needed to extend the db. I also don’t know if some of our new internal network security will cause the Operations Manager server to stop receiving data from our production database servers. For now this is all theoretical, but I am trying to hash out a working course of action.

On another project I ordered 2 out of the 3 servers I need for our new MSMQ system. It is a messaging system we are going to use for order processing. I need to order 1 more database server and then I will be done.

I am also trying to find time to work on ISA or a linux proxy server. No time has yet to be found.

Upgrades Complete (Mostly)

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I did my Mailflow upgrade. Keith and I also patched more than 50% of our servers. we will try to get a bunch more done after 12AM when the office officially closes for the day.

i ordered my extra data t-1 for our office finally. we will use it to send VOIP traffic over to our Kingston office. It should take 30 – 45 days to get it up and running.

We spec’ed out a design for our Biztallk deployment. We will be putting a new fulfillment system in place in the next few weeks. We will deploy Biztalk server, MSMQ, and some other neat products. I have concerns because MSMQ needs to be loaded on a domain controller in its 2.0 version that we will be using. We need to move quick so we picked servers to use that we have onsite already. I had to bump 2 other projects to get the gear but both of them are lower priority. We will just buy new gear and earmark it for those projects. We are pretty much standardized on Supermicro for our Windows servers. If I get these 2 new box’s that brings my total of supermicro box’s to 8 we have gotten in the past 6 months. I really like there serial ATA 1U servers. They make a dual xeon version of it that looks fantastic. All for under 3K. We still use compaq for our high end database box’s and anything we need that uses SCSI. We just got a ML380 2 weeks ago, but nothing beats several inexpensive servers that you can get for the price of 1 bigger box.

I also started relying more on ROBOCOPY utility from Microsoft. In addition to regular tape backups I am replicating using robocopy some specific data on some file server to have an online backup also. I also used it for my first web site deployment. We have a large (300 gig) site that I needed to setup on a 2nd server. One of our dev staff setup the IIS site and configured it, and I am robocoping the contents to the new box. if it works we will do it more frequently. We had a plan to do that over the summer, but other projects took precedence.

Other Updates

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Today I ran through some test upgrades to see if a DB upgrade I am going to do tomorrow will work ok. My problem is that I have been unable to truly simulate the current environment so my tests failed. I am working to correct the problem tomorrow.

I am also trying to get a fix for some phone monitoring software we had installed last week. we got this software and it just doesn’t work. thankfully we haven’t paid for it yet.

I got install dates for my new voice T-1 that we are getting. I also got final pricing on new data circuits we need for our VOIP traffic.

Tomorrow will be a late night to run software upgrades at work.

New Support Schedule

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Today we are trying out a new support schedule for the Kingston Call Center. We are going to have a support guy onsite from when they open at 8AM to 8PM. Hopefully it will help in keeping things running normally. The change has been a long time coming but we finally have the people in place to do it. The next step is full coverage, but that may be a way’s off since you need more than 2 shifts to cover 16 hours a day, 7 days a week.

I Survived My First Day Back

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Well, I am tired and things were hectic for a while but I survived my first day back after being out for what felt like a long time. Keith was out sick today. Whatever I had is going around. Justin left early because he felt like crap also. I was left catching up on everything I missed since monday.

I fixed some call center issues. Did some sysadmin work that I don’t normally do. AKA tapes, and updating software versions for some applications we use. I don’t like having to do that all the time. Others are supposed to, but I do like doing it so I keep up on what is happening on my network. I learned that updating IPL’s (software we use to search for stuff) is still not hard, but you need to verify that it works before everyone can use it. I also learned that our new SDLT tape drive is still very cool, but very slow in loading and spitting out tapes.

I also configured Office 2003 Pro to autoinstall with paramiters I set. It is nice. Now if we upgrade (we can thanks to software assurance from Microsoft) I can easliy deploy it to my desktops. The real reason I was playing with the configuration was to get outlook 2003 to work with Exchange 2003 over HTTPS. Not there yet, but I am getting familure with the tools I need to do it correctly.

A bunch of people went out to No Idea for drinks after work. I went and had a coke. I was not ready to resume drinking after being so sick. I saw David P, and Jeff from my Y&R days. We were all pissed at each other since we work around the corner from one and other and I never see either of them. I really do want to see them, so I am trying to setup lunch with Jeff next week.

I am tired and going home. I caught the 7:29PM train out of Penn and hope to get lucky and catch a cab without waiting too long at the train station. It is hit or miss with the car service company, so we shall see.

My plan is to rest this weekend and be normal for next week.

Searvers, Software, And Stuff

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Every day it seems like we need another server to do this or that. I have request for 3 different things right now that I can think of that all will require new server gear. Then when I go ask for the money for the stuff I get the traditional “what do you need that for?” speech from Gus. Or the “you want to spend how much money?” speech. I know he is kidding most of the time but it highlights the tight rope I walk between what we need and not spending too much money.

With that said I need to begin testing an Exchange 2003 server within our Information Systems department. We are attempting to see how difficult it would be to use and administer an exchange server. I think it will be good to use in a small workgroup environment like the IS department, but not for a full company deployment. We will see.

Along with evaluating mail packages I want to find a good LDAP product that will allow me to share 1 address book between two facilities and remote users. We don’t all connect to the same domain, and not everyone is able to access inside servers all the time. I would like our mail system to provide LDAP, but our current provider does not offer it. Looking at alternatives now.

This week has been good because I have been looking at new technologies and software to enhance our infrastructure. Microsoft Operations Manager looks great and we may do a full scale deployment of it. We are locking down users desktops more effectively. I am in the process of deploying a log file analyzing software to digest our web server logs more effectively. The remote KVM system was also killer. Tying everything together into one systems management system will be the tricky part.

The Cool Side Of Network Administration

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Today I played with, I mean setup some cool new tools for our network. Joe finally got up our Avocent Switchview IP. It allows us to securely view the console of remote machines hooked up to our KVM. It was cool and very helpful to look at the bios screen on a server as we rebooted it 150 miles away.

Another cool tool we are looking at deploying is Microsofts Operations Manger, or MOM. I don’t like the name. Any software called mom gets me worried. It also makes me think about Microsoft Bob. MOM is actually interesting. It is not as nice a network monitor as Whatsup Gold, but it is a good windows tool to keep tabs on the health of a windows server. Whatsup and Mom are complementary in what they do. I can even have MOM send SNMP traps to a system like Whatsup. Of course doing that is easier said than done.

Next up is an automated Symantec Ghost deployment scheme. To be able to click on a button and update a desktop computer image would be fantastic. I thought we should have a system like that when we reached 50 desktop users. We are well beyond that and we have nothing in place yet. Windows 2003 Server also has other options you can use to do remote deployment and software package updates. I have never tried anything with 2000 Server, but I hear that the 2003 implementation is much better. Now I just need to find the time to do a test.

Home At Last

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I finally made it home. I was in Kingston from Sunday to Wednesday night. I ran out of clean clothes and I was really low on the med’s so I came home. Keith is up there today (thursday) and friday. I go back next week again. I actually have 2 days in the office this week. It is weird. I haven’t worked a full day at the office since Monday the 11th. It is the 21 now. Wow.

I got a ride home from Kingston from one of our Integrators from Expanets. I know I used to hate that company but the tech guys we are working with are all awesome. Chad our Cisco expert fixed up all our switches and call manager. I learned allot of stuff from him, but would have liked to learn allot more.

Keith is working on the desktop security profile for Kingston while he is up there. I already did 99% of the desktop ghost image for the computers we are starting with. I figured out the problem with Ghost 7.5 and our Compaq (HP) Evo 510’s. I was able to modify the disk we use with the with our older Evo 310’s.

I also got the White (voice) patch panel done Wednesday. It looks good, or as good as we can get it with the time we have. Joe will do the blue cables next.

The New Office Is Open, Well Sort Of

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The new office I have been working on for months is finally open. Well it is open for training at least. The first group of call center rep’s started today. We still don’t have all the phones working, the patch panel is not done, and I still don’t have a ghost image or security profiles for the users. On the other hand we had enough computers and people were able to train. In the end things are not perfect, but they are working. As we speak our tape system we took out of our NYC office is restoring applications that I could not move to the new network via my laptop.

Tomorrow I have our intergrator return to mount and finish testing on my call center software and my phone system. Things are working now, but the phone system is not mounted yet. Allmost all my data gear is mounted, and looks great. The only thing left is the patch panel. The rest of the work to be done is all virtual. Setting up users and security. I am in Kingston till tuesday evening then I am back to NYC. I need to spend some time in NYC doing other work besides this move. The move preocupies almost all my time recently. I need to spend more time in kingston, but just can’t be away. That is how I feel right now, that tons of things are getting overlooked because I am not in NYC. I will send Keith up on thursday and have him spend 2 days getting kingston in order while I clean up issues in NYC. Then next monday I am back to Kingston for our first queue move. This is when we really put the new system into production.

Today is looking like it was a record day for my company. We maxed out our 3 voice T-1’s with calls durring peak hours. We also look like we are going to make a sales record for today. This is most likely due to the black out, but it still is a record day. The new office doesn’t come fast enough.

This Blog

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So Joe (the new guy that works Technology in Kingston) is reading this blog. Another person at work is now reading it. That brings the total number of people reading this thing to about 4:) At first I was like, I have to watch what I say in this thing. Then I figured I speak my mind anyway so writing my thoughts on the internet is no big deal.

What else was cool about this blog is Sunday I had a problem with Ghosting Compaq Evo 510 desktop computers. I had issues with the network card and a ghost boot disk. So as any good tech would do I did a search on google for a solution. What was so funny was that the 4th result was an entry from this blog discussing that I had to take Compaq Evo 510 desktops and ghost them for work. Joe and I got a good laugh out of that one.