Call Manager

Can I Find The Right Phone? Part 2, The Nokia E61i

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I have been using the Nokia E61i for a few months now and I like allot of features of the phone, but its shortcomings are starting to bother me allot. Where the Treo 680 would freeze for a few seconds every once in a while, the E61i’s biggest problem is just slow all the time. Launching applications or moving through screens is noticeably slower than on the Palm OS, Windows Mobile, or Blackberry. The E61i is very stable. I almost never have to restart the phone. In fact it was almost 2 months after I got it when the phone froze on me. I think the problem was related to something I installed that was a Beta. I removed it and have been fine since then. The other issues I have with the E61i is it’s PIM functionality. More specifically its tasks program is horrible. The phone doesn’t support categories, the search functions are all but useless, and it takes me around 5 times longer to enter a task on the E61i than it did on my Treo 680. Because there is no category support for the PIM (Personal Information Manager) Software, I cannot easily filter calls with calling groups out of the Address Book. I also have to edit every single calendar entry I make on the phone to put it in the correct calendar on my computer. The lack of a touch screen bothers me, but is a minor issue compared with all my other issues. I haven’t found a good email program, but I limp by with what comes pre-installed. What is good about the E61i is it has no issues syncing with my Mac, especially over bluetooth. It works flawlessly with Bluephone Elite, the phone control software I use on my Mac. It also has great internet functionality especially since it has built in Wifi. Bluetooth also works flawlessly. I paired my Motorola Bluetooth Headset to the phone with no problems. I am able to turn on the headset and it always finds the phone and works. I stopped using Bluetooth headsets on my Treo because it wouldn’t work all the time and I would lose calls because I tried picking them up with the headset.

To sum it up the E61i is a nice reliable phone with a decent selection of software, but its basic functionality is lacking and the phone is just slow. If I could fix most of my issues with the tasks program I might be able to overlook the other issues I have with the Nokia’s Symbian S60 software.

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Interview Time

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I had a job interview today. It was my first since I decided to start looking for work. It looks like it will be my last also. The place seemed awesome. The manager and VP that interviewed both seemed cool and had a direction they wanted to take the group over the next few years. I never can gauge how I do on interviews. I have thought some have gone great and they ended up not landing a job offer. Other times I think I tanked it and got offers, or call backs. Go figure. This go round I thought it went really well but lost some hope when they said they were interviewing for another week and would let me know next friday. I should have read through that since I have said similar things when interviewing people, and they also said they have been trying to fill the post for months.

The recruiter called a few hours later telling to expect an offer later or tomorrow. He then called back and said to expect a formal offer tomorrow but he gave me the numbers they were offering and asked if I could give notice tomorrow and start 2 weeks from monday. Of course I wanted the job but I told him I would think about it and call tomorrow.

Since my parents are out of the country on a cruise I spoke to my sister about the whole situation. She is in the tech field anyway so she is a good choice to talk to. She agreed that it was a fantastic opportunity for me. It was the first interview I went on but it was also a very exciting possibility for me. Technically I did turn down another job from a friend on Sunday, but I never interviewed for that. The more I thought about it, I wanted an established company like this offer gave me, vs a startup like what I turned down Sunday. I think I made the correct decision.

It was ironic I got the call from the recruiter when I did, since Jayson, Danny, & I were at a recruiter looking at candidates for replacing them, and Andrew. This recruiter was also going to talk to me about possible positions for me when we were done, but I didn’t have to do that!

We found three possible candidates for the positions we want to fill, but I don’t know if Bob or my CEO will go for the prices they are looking for. That is part of (but in no way the only reason) why 3 people are leaving in the first place.

Now all I have to do is wait for the written offer letter and tell work tomorrow. I wonder how that will go? 4 guys leaving out of a group of 6 with one other going on leave for 6 weeks is going to cripple operations and no one seems to realize it.

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VMware Fusion

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While at VMworld I got to sit through a demo of the new VMware product for the Mac. They are calling it Fusion as a code name now. It looked pretty cool. is it better than Parallels? I am not sure yet. It has allot of things going for it. For one I use VMware products on other platforms and the VM’s being compatible is a huge plus. I don’t need to build new VM’s when I want to run something on my Mac.

Drag and drop between guest and host was also awesome looking. Parallels has nothing like that. The VMware product also appears to have better USB support. Using the iSight camera in the VM was nifty but with iChat and Skype on the Mac natively I don’t know what I would use it for. Well maybe the Cisco video conferencing software with Call Manager so it might be worth it. If I can get my Treo 700P to sync to the VM on my Mac with Fusion I will be completely sold. I cannot get Parallels to do that even with the latest build.

I will say that I am a bit biased for the VMware product (just because of the interoperability with their other products), so unless Fusion really sucks I will be using it. That doesn’t mean that I won’t be critical of it if I have issues with it! So far I like what I saw in the demo. I hopefully will be getting access to the closed beta they offered people while at VMworld. From what I saw it looked pretty stable. The only issue I saw was that NAT networking was the only network option available in the beta. Bridged networking will come in a later build.

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Cisco Networkers 2006

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It is weird, for months you are preparing yourself (mentally if not physically) for some event. And then it is over and it is like OK what now? I am back from Las Vegas. I had a great time, and I learned allot at Networkers. And now it is like what’s next? I know that answer but it is just a bit different with this big event over with.

In the short term I have to focus on my office move, and a few other issues. The next few weeks will probably be a bit hectic while we transition into the new place.

As for what I took away from Networkers, I learned allot. I got insight on what’s next for IPCC (UCC I guess now). Upgrade options for Call Manager, and a ton of great disaster recovery and disaster resiliency ideas. I have to start laying the ground work for going to California for Networkers 2007!

Call Manager Approved

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I finally got our Cisco Call Manager PBX approved for our office move later this year. After the new landlord didn’t want to piggyback us on their system did my CEO finally agree to getting a CCM for our NYC office. Actually we wont be getting a physical CCM, but a voice gateway router and phones. We will be piggy backing off of our existing call manager cluster in our Call Center.

Now we need to select a vendor and place the order. I like both vendors, but one of them is the front runner now. We meet with them next week to go over final details of the deal. In addition to the phone system we are also getting a new Cisco Catalyst 4507 for the office to act as a core switch. Our existing one is 6 years old and probably wont scale to our planned growth. That and the 4507 will do POE (power over ethernet) and gigabit.

Now we need to actually sign the lease and get a move date. That is work for next week.

Watch Drama

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After a distressing call with Tourneau yesterday I decided to show up at the store and find out what exactly is wrong with my watch. To may an agonizing story short they screwed up and the watch was still at Omega no work was done on it what so ever. I got the run around for a while, then I started to raise my voice and get a bit pissed off. The service manager stepped in and finally explained the situation since the regular worker was giving me the run around. When he said he couldn’t tell me when I would get it back until he called the service center monday I told him that was totally unacceptable. He gave me the option of taking the value of the watch I bought and buying something else. I originally thought about asking about that but I originally didn’t really want to do it. When he offered that I saw that as the only way I could get something without waiting another month and a half. Since I bought the watch used I figured I would spend more and get a new watch of the same model. At least it will have the manufacturers warrantee on it. I was then told that Omega didn’t make that model anymore. I told the guy that was a bunch of BS since they prominently advertise it on their website. He gave me store credit for the watch still in repair and then told me he would call me on Monday or Tuesday after he called Omega and found out if he could still get the watch.

I got sorta lucky and got a call a bit after I got home from the store. Turns out I was right and they still do sell the watch and I could order it and have it in 2 weeks. It cost more than I anticipated, but I still wanted it so I told them to order it. Hopefully in 2 weeks I will have my brand new Omega Speedmaster X-33 and my crazy repair drama will be over.

I now eagerly await the call from the store telling me the new watch is in…

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Offsite Meeting

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I spent the morning with a potential vendor discussing network designs and Call Manager configurations. It was very productive, but I am always backlogged when I spend half a day or a day out of the office. I spent the afternoon catching up on paper work while most of my team went to the data center to mount a new core switch we are trying to deploy.

I ended up at Dan’s with Jayson after work to upgrade the ram in his new iMac. We got dinner out of the deal and I also moved over his files from his old windows machine and setup his iPod on the iMac. Now I am iTired.

My scheduled trip to our Call Center for tomorrow is canceled. I didn’t want to chance the trip in the snow they predict. I will try to reschedule for sometime next week.

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Call Manager Upgrade

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Finally after 4 attempts (or at least I counted 4) we have upgraded our VOIP PBX to the latest version of Cisco Call Manager. Now we are happily (for now) running on version 4.1.3 release 2. This is a vast improvement over our previous version 3.3.3. Looking at version numbers doesn’t explain why, but trust me it was a needed upgrade.

We had so many false starts with this thing that I am happy that it is finally over. The problem is that the upgrade is over, but the upgrade was the first part of other enhancements we need to make. Everything else was held up by the upgrade. Hopefully Kai will pull it together and complete the other dependent tasks related to this upgrade now that we are on CCM 4.

I also hope this is the last time we have to use our current integrators. This upgrade was part of the original deal to install our IPCC system. Now that it is done I am going to shop around and try to find a new Cisco partner. I am going to lunch with our Cisco rep this week to discuss things. I am also going to lunch with another Cisco partner that our telecom rep knows. They are supposed to be a Cisco gold partner. I am keeping my options open for now. Soon I will need to pick someone to do our phone system in our office if we move to a new location.

ESX Server?

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I have praised VMWare’s products for some time on this blog. As things look now, I will continue to do so. I have used their workstation product for almost 2 years. I have used GSX server for about a year. Now comes ESX server. It looks awesome. I have a project that requires allot of new hardware to be built. ESX server looks like an good alternative to server sprawl. Instead of building dozens of servers, the same solution done virtually can be done with a few (not many) ESX servers. The cost benefit is real. I ran some figures over the weekend and it can save us a nice amount of money by going virtual. Then there are the saving space, and energy issues. And the flexibility we get by having a virtual setup. I am really excited about what we can do.

I have been trying out ESX on a test box we setup (reminds me I have a VM building right now that probably needs some click next help). The install was quick. I now have to read the dozen or so white papers spread across my desk (my computer desktop and physical desk). This software solves problems I didn’t even think about until I got to reading about the solutions. Multi vlan support is nice, as well as NIC teaming. I have allot of reading and testing to do in the short amount of time I have until we have to deploy the solution. I don’t think have been this excited about a technology since Call Manager. More info as I play (i mean test).

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Pre-Opening Day

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Today I “won” the chance to goto a pre-grand opening of the new Best Buy in NYC. Someone at work couldn’t be there, so I guess they knew the store manager and he gave her a ticket for someone else to go in her place. She gave it away to the 3rd email respondent! I was it. It was cool. There was food, and you got to check out the store before it opened to the public. I felt all special getting in by invitation only! The best part of course was the discount. They had a one day deal that anything you bought that night was at the employee discount price. On some items that was a nice deal. I have wanted to get a LCD TV or Plasma for almost 2 years now. Every time I look at price they are way too expensive for what I want. Then to settle was not worth the money.

I wanted to get a 42″ HDTV plasma. They are way to expensive. I didn’t want to get an EDTV plasma at the same price. it just wasn’t worth it. So I decided to go with a 32″ LCD TV. I saw the price online and said with a nice discount I would be willing to buy it. I went to the store, found the TV I wanted and checked on the discount. I was blown away by the deal. I was all ready to buy it. Then a bad thing happened. I looked at the bigger TV next to it. It was a 40″ LCD HDTV. Beautiful, crystal clear, and WAY out of my budget. Then someone else asked the price of it after the deal. I was shocked at how good a deal it actually was. It was still expensive, but within my budget (barely) and a deal that I would never see again. I called my dad, since he wanted a TV also. We were going to go shopping in a few weeks anyway for one. I told him the situation and the price. I also warned him that the price was only part of it. He needed to get the extended warrantee since this thing was big and pricey. You don’t want to take a chance with it breaking. Then I told him he needed to have it professionally wall mounted. He said get it. Not wanting to abuse a special deal I said only if I can get more than 1. I asked and the staff was very cool. They were like yeah you can get 2. As I was standing there waiting to place my order there where several other people doing the same thing I was (buying 2).

I got my order in, and went upstairs to pay for it. It was allot of money for a spur of the moment item, but I have wanted one for so long, and the deal was not every going to be better, no matter what I kept telling myself. Now I can’t wait for it to arrive. They had to ship it to me. Something about not selling anything at the store since they wanted stock for the real opening later this week. I didn’t care, I wasn’t going to carry 2 TV’s home anyway.

I figured if I could get a nice