I am still crawling into the linux world. The more I try to get into it, the more I realize how much there is to learn about it.
My latest project I want to get into is RT (Request Tracker). It is a ticketing or request system that is open source. Idealab uses it and many others. It is supposed to be really good. I am trying to install it on my Suse 9.0 desktop at work. If I can get it to work, maybe we will deploy it and replace Mailflow for our support tracking system. Mailflow is good, but I don’t like the fact that it requires you to use IE. That locks me into using windows. I cannot even use IE on my mac, the pages don’t load right.
I still have to see if/how RT’s reporting functions look. Mailflow has nice features that tells me when I get requests, how many and other historical information that is very cool so I can do proper planning.