There was a time a few years ago that I wanted to start a blog titled “ please take my money”. It was going to highlight all the instances where companies for some weird reason made it difficult for you to actually give them your money to buy something. My first case was a situation I had with AT&T regarding canceled contract and number porting. In the end it was cheaper and easier for me to actually not do business with them. Shortly after that there was another situation that I today can remember but it got me thinking about writing about this stuff.
Flash forward to today I am at the mall trying to buy holiday gifts. I don’t normally go to stores and this was a last-minute situation so general I wasn’t pleased however in all but one instance the experience was surprisingly stress-free. Before all the stress-free parts of the day came Macy’s.
I was in Macy’s to pick up a gift for a babysitter and someone else. I was luckily able to find what I needed rather quickly and got online to pay.I was a bit concerned since the line was pretty long. It was one of the last shopping days before Christmas so I expected lines. I didn’t expect was such a long line to be served by one person when there was at least two registers. To add insult to injury several store clerks came and went to the unused registers to do who knows what and to have quick conversations with the one clerk working. None of those people decided to help customers waiting in line. Instead I waited 30 to 45 minutes for transaction that should take most maybe 10 to 15 minutes. I understand corporations need to cut costs however situations like going to physical stores. It also emphasizes why I shouldn’t. I thought the argument of brick-and-mortar store is you get personalized service? In this instance the service was substantially less than if I would’ve ordered something online ship to me.