I was busy yesterday and today. I just don’t think I can write about it here. All good things, but busy things.
On a topic I can discuss I started reading bits from O’Reilly’s RT Essentials. I already have some big changes I want to make to how we use Request Tracker. I have always been a huge fan of using this system. Reading what little I have of the book has got me thinking of enhancements we can make to our ticketing system. I like the fact that the changes I want to make will allow for better metrics of what we do, and help us isolate recurring issues. Now all I have to do is get everyone else like the tool and not just use it!
Technorati Tags: sysadmin, request tracker