A few months a go (January or February) I signed up for Netflix. I always thought it was a great concept, but I was always worried that the DVD’s would take forever to get to me and I wouldn’t get my moneys worth. I changed my tune after renting a bunch of stuff from Blockbuster. They where costing me more, for renting the theoretical amount of DVD’s I could rent at Netflix for a month, and I can’t stand Blockbuster. They are one of those companies like Walmart that think they know best and edit certain movies for content. Blockbuster, if I don’t think the US government knows best in the what I should and shouldn’t watch department, I don’t think the I trust you to edit crap for me. You aren’t filtering content for “family values”, they are just your interpretation of them. My mom took me to an R movie when I was as young as 12 and I turned out just fine. She did it because she knew I wanted to see it, and checked it out ahead of time. Maybe parents should act responsible like that instead of relying on you to edit crap. Had to get that off my chest, but that is a bit off point. OK, so not a fan of Blockbuster so I tried the free 2 weeks of netflix.
in the begining it was great. I would send in a movie and they would get it the next day. They would then send me out a new one that day and I would get it the next. The whole process took 3 business days. I started getting into a rhythm of watching the movies the day I got them or the next and sent them back on the third day. Then problems started. Netflix would not get the movie for an extra day or so. Then they wouldn’t ship them out for an extra day or so. And the worst would be they would take an extra day or so to get to me. The worst return time I saw was 4 days before they said they got something. Friends of mine have seen articles on the internet where people are claiming netflix is throttling heavy users. I am starting to believe it, or at least question their methods and claims of “unlimited” dvd rentals in a month.
Now my reasoning for signing up with them was if I got 2 movies a week it would still be cheaper than going to the video store. For a while I was doing slightly more than that number, but with the rate the turn around stuff I don’t see that happening anymore. I would be happy with at least 8 DVD’s a month (i have the 2 dvd package and 2 per week x 4 weeks in a typical month). If they can’t do that I will have to look at other options. But even if they can meet that requirement, I will still get pissed if they take forever to ship or receive something. It is just an emotional response to perceived bad service. And no I am not over reacting. If you email me saying I will get something one day and I get half of it, and the other half comes days later when they both where shipped at the same time I have to wonder if you are playing games with me.
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