Tuesday I got my Amazon Kindle 2. Due to some glitch with Amazon my order that was supposed to arrive Monday didn't show up till Tuesday. They were at least cool about it and gave me a refund for the over night shipping I paid for, and still shipped it over night when they could. That is good customer service. So far I like the new Kindle. The fact that it is thinner is nice. I also like how it feels when holding it. I did notice that text seems a bit lighter on the new Kindle Vs the old one. Apparently that is an issue others have stated when reviewing it. So far it isn't an issue for me.
I was able to move all of my books over to the new device seamlessly. I am not a fan of DRM or the way Amazon locks me into their system but I will give them credit for good customer service and customer experience. So far!