It is ironic that I wrote good things about T-Mobile customer service the other day. Gizmodo wrote very negative things about the same group of T-Mobile Customer Service people. I read that site all the time, and I can totally see what he wrote about happening. I have had bad experiences with plenty of companies. It just goes to show you that two people can have totally different experiences with the same company. It is and will always be the people that make a company good or bad.
I for one had a billing problem for 3 months early this year. After several calls they finally fixed the issue. Twice T-Mobile said it was fixed, and then was not. To my credit I keep dates, customer service rep id #’s and one line summaries of what we discuss. I know it sounds like over kill, but at work I have had problems I was working through and if I didn’t have data like that I would have been screwed. I take that lesson learned and have applied it for personal use. it has worked for me. But even then it took months to fix the problem. The difference was the problem I had was in fact fixed, and during the period of time the billing issue went on, I got credits each month for the mistake.