With Cisco Call Manager we can do something called extension mobility. it allows you to goto any phone in the office and log in with your phone extension. Our call center software Zeacom Smartconnect has always had problems with extension mobility. Once we use it the extension would not work with the software until the system was rebooted. We put a patch on the system last Tuesday that was supposed to fix the problem. Turns out that it didn’t. Some extensions work, and others do not. it is driving Kai and I crazy.
It turns out that Cisco uses the MAC address of the device you are logging into to track the profiles for extension mobility. That doesn’t work with how Zeacom does things. They like netbios. We have had issues with Smartconnect and netbios before when we wanted to put devices on networks other than the network where the smartconnect server resides. Zeacom is working on yet another patch to get the two system to gel and work together. I am still eagerly awaiting extension mobility. I have been waiting since September 2003. Granted EM will work with the cisco phones, but I just cannot use the call center software once I use it. it becomes a real pain in the ass.