I am pissed. I called to get my Powerbook fixed tonight at a reasonable hour of 9:30PM EST, only to find out that apple does not provide consumer hardware support after 9pm. Uh, hello apple. People use their computers 24/7, so you should have 24/7 support. Your windows competition you love to bash has 24/7 support. What is the deal. Your hardware is not that indestructible that you don’t need to provide support. Now I have to call your stupid support people during work tomorrow. I love spending a half an hour on the phone for support people to realize what I knew when I called that my speaker port is blown.
I love this powerbook and it has been working well, but I have had it for less than 4 months and it will be in for servicing twice. That is not good. I have had other computers for years and never needed servicing.
OK, my apple support bashing is over. I actually like this company but I can’t stand when a company falls flat on their face completely on their own. Dumbass stuff like this gets me wondering if I invested in the wrong computer? Granted I still have a ton of intel box’s, but I just want apple to get it right, and then maybe Microsoft will get a clue.