How Some Hardware Companies Can Confuse Their Customers

I wonder sometimes what Technology companies are thinking sometimes. A few months ago I bought a Microsoft Bluetooth Notebook Mouse 5000 to use when traveling with my Macbook. It is a good portable mouse. I had no real complaints about it. That is why when I needed to use a portable mouse with my Thinkpad T61 I wanted to configure the mouse for use with it. The Thinkpad has bluetooth. That is when my problems started.

It turns out that the Thinkpad does not have the control panel option for Bluetooth even though the driver is installed and working. Some forum searches later and I discovered that this is unfortunately common for SP-2 + installs of Windows XP. I can’t really setup a bluetooth mouse without that control panel applet. I then figured I could download the latest Microsoft drivers and mouse software for the Notebook Mouse 5000. I was hoping that maybe I could configure the mouse using the Microsoft Mouse software. This is when things got interesting. When I went to Microsoft’s Hardware site to download the drivers I couldn’t find the mouse I own in the list. I verified that I have the right mouse type and I still couldn’t find it anywhere on the Drivers & Download page.

I then decided to search the internet for references to drivers for this model mouse. After about 15 minutes searching I found several references to the same problem I was having of not finding the drivers. One of the posts was actually on a Microsoft Forum. The answer blew me away. Yeah, there aren’t any drivers to download. According to someone who seems to be working at Microsoft said that since it is a generic Bluetooth Mouse there is not specific driver set for this model. My response to that is, oh I am sorry that I the end user didn’t know that. How can you expect a consumer to figure that out? You sell someone a product but when you can’t find that product listed on support and download lists it is kind of frustrating. I can understand that I don’t need a driver or special software for the mouse. Wouldn’t it have been a good idea to have this model in the list of models to choose from on the support site and when you select it you get a notice about not needing to download anything special for it? Come on Microsoft you can do better than this.

In the end my problem is still not solved since I don’t have any way to pair the mouse to the Thinkpad. Lenovo hasn’t been very helpful either. I am still working on the issue but I thought my little story was odd enough to take a few minutes and write about it