Today I was busy doing documentation for Bob. he needed to be prepared for a meeting and needed my operations overview updated so he can get a handle on our systems. It took some doing but I got it down. I also had to deal with finding a suitable replacement to our IBM Thinkpad laptops. My team finally said we don’t want to deal with Thinkpads anymore. Too many issues to list here, but we ended up with a similar configured HP unit. The first user gets it tomorrow since his thinkpad is toasted.
Day: 18 January 2006
Not Quite Black Projects
I was busy yesterday and today. I just don’t think I can write about it here. All good things, but busy things.
On a topic I can discuss I started reading bits from O’Reilly’s RT Essentials. I already have some big changes I want to make to how we use Request Tracker. I have always been a huge fan of using this system. Reading what little I have of the book has got me thinking of enhancements we can make to our ticketing system. I like the fact that the changes I want to make will allow for better metrics of what we do, and help us isolate recurring issues. Now all I have to do is get everyone else like the tool and not just use it!
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