My department at work just deployed a wiki. I finally got Danny some time to work on it, and so far I am very happy with the results. Since getting the wiki online late last week, I have spent hours putting documentation into it. If you don’t know what a wiki is, it is a free flowing knowledge base sort of application. Check out Wikipedia for what a fully featured wiki looks like.
We are going to use our wiki as a knowledge base for all things technical. Eventually we hope to have our call center adopt the concept for the KB they have. So far I have placed a bunch of documentation into the wiki. I still have ton’s more to go. Tomorrow I will demo the site to the entire department. We need everyone to start using it, or else the concept will be a bust. I have high hopes for this. Gus is also very excited. It was his original idea to go with a wiki over other KB or forum programs.
So far the two or three people that have seen it can’t wait to use it. I will know tomorrow how well it is received by everyone.