Google Voice

Apple Are You Kidding Me?

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I have been a huge fan of Apple and the iPhone. I have always had my criticisms of the company. I have also said that I love my iPhone but would love to find another phone to replace it due to the restrictions Apple puts on the iPhone. This latest stunt by Apple may just get me to drop the iPhone and get something (anything) else. GV Mobile is an app I have used since it came out. It is an app that works with Google Voice. Before GV Mobile I used Grand Dialer that did similar things with the old Grand Central before Google turned it into Google Voice. Why then did Apple just decide to pull all apps that work with Google Voice? I paid for this app, now basically it is killed off? Yeah it will still work for a while but if anything in the OS breaks the app it wont work. This is crazy. How is this not big brother that Apple (or AT&T through Apple) just come in and turn off an app? And why, because it mimic’s iPhone features? So what, I choose to use those mimicked features. Thoughts are it is more likely that AT&T doesn’t want to lose revenue by free SMS via these apps. So can someone explain to me how App Stores are better for the consumer if the handset maker and the provider say what can and cannot be put on my phone? I prefer the day when i can find an app, download it and run it on my smart phone. Worked for years with Palm, Blackberry, and Windows Mobile. Now everyone has their own app stores. How is this progress for the consumer?

I was tempted to pre-order an Android powered My Touch with T-Mobile today. The only thing that stopped me was the fact that the My Touch doesn’t offer Wifi Calling (no android phone does yet). Apple / AT&T get your act together or you will lose a good customer, and I bet I am not the only one.

On a related note I was kind of pissed about what I consider similar crazy tactics by Amazon regarding the Kindle. At least Amazon apologized about what they did, and it doesn’t look like they will do it again. Apple you should learn something from Amazon!

UPDATE 7-31-2009: Finally the FCC is doing something. Questioning Apple, AT&T & Google about what is going on.

Bye Grandcentral, Hello Google Voice

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I have been using Grand Central since December 2006. When it was announced I thought it was the perfect idea that solved most of the issues I had with multiple phone numbers that I have been trying to solve since 1996! Grand Central had great promise but two issues I had with it prevented it from being the solution I wanted it to be. The first issue was simply the quality of the calls recieved via Grand Central. For me at least the performance was hit or miss. I couldn’t rely on it as my main inbound phone number because I got burned so many times by call quality issues. The other issue I had was that Grand Central required you to press 1 once you picked up a call. The options it offered (1 to answer a call, 4 to record, and other options to send to Voice Mail or listen in on the VM) were nice, but 99% of the time I pressed 1 to answer the call. On a smart phone such as my iPhone it was a pain to find the virtual keypad and press one. It was even worse if I was using a headset. They never offered an option to turn off that requirement to press an number when you answered a call, until now.

Google bought Grand Central what seems like ages ago and nothing ever happened with the service. I was happy to keep using my Grand Central number as the default number I gave out when signing up for something or to a doctors office, the pharmacy, etc but I still used my mobile number as the main number I gave out. Recently at work I started using Grand Central as my main contact number and my mobile as my backup since I move around allot but people still get my mobile to reach me on. This week Google announced the release of Google Voice, aka the relaunch and upgrade of Grand Central. I patiently waited until my account told me I can upgrade to the new Google Voice. So far I am very impressed. My major technical issue regarding having to always press the keypad to start a call has been resolved. I now have the option of turning that off, so I did. I also liked the SMS functions, and the ability to leverage my existing GMail contacts. The transcribe feature is nice, but just bells and whistles to me for now.

I am hoping that the quality of the calls are consistent with the new Google Voice. If they are, it is an almost perfect solution for me. I look forward to using it more over the next few weeks to put it through its paces. It took google a while to get this update out, but so far it seems worth the wait!