By the time I sat down to write this post a year and 1/2 or so likely has gone by. This is one of those situations where I wasn’t blogging enough yet I wanted to capture this story. I recall enough of the details to get some basic story written down. It stands out in my mind because it’s the only time to date or I’ve destroyed a phone. It’s one in a rare few times I’ve dropped a phone.
It was a cold wet day and I was coming home from work like I always did. I’m not sure if I was pulling my gloves off or just fumbling for my keys and I went to swap my phone from my right hand to my left hand. I don’t know what happened however it just slipped away from me. I tried to grab it however I was unable to. When I picked up the phone the front screen was smashed. There is not much I can do at the time since I needed to get home and relieve the babysitter so she can leave for the day.
Once the kids were in bed I went online to see when I could schedule an appointment at the Apple Store to try to get it fixed. I was lucky to be able to get an early morning appointment the next day.
I brought the phone in and let the techs do their thing. I was concerned that my worst-case scenario would be I’d have to buy a completely new iPhone. I did not get the insurance initially now I was regretting that decision. As I spoke to the Genius Bar tech they said that the initial amount of money would be no less than around $100 plus tax. The exact price is fuzzy in my memory but it was not much more than that. They asked me if I was okay with that and I was like absolutely since it was a lot cheaper than I thought it was going to be. Then the tech cautioned me that if it was more than the screen that was damaged they would need to replace the entire iPhone. The refurbished replacement would cost somewhere in the neighborhood of $350. Again he asked me if I was okay with that. Even then my response was yes yes yes since a full replacement would still be 1/3 of the price I thought I was going to have to pay. The tech then said it was okay that the work would be done by lunchtime. It was around 8 AM and I was perfectly fine with that too. It felt like this tech dealt with a lot of angry or argumentative people since every time he asked me a question he seemed to brace or assume that I was having a negative response. The funny thing was it was expensive I wasn’t pleased to have to spend money however it was far better possible outcome than I anticipated. I signed all the paperwork left to go to work.
I was smart in making my appointment at the Fifth Avenue Apple Store that was open 24/7. It’s also on my way to work. And a short walk from the subway. That made it easy for me to hop on the subway and go back at lunchtime. When I got back I was happy to find out that the only thing wrong was the screen. That meant the repair was only around hundred dollars and change. I was extremely pleased and paid the fee and had my phone good as new. I did ask if I could purchase insurance on the phone now since I thought it was within the 30 days of when I bought it. Sadly since there was already damage to it I was ineligible for AppleCare. I plan on getting a case to try to prevent the problem from happening again.
I was in and out quick enough that I was able to get lunch and returned to work in under an hour. All in all the situation could’ve been a lot worse I was pleased enough with the outcome.
