This weekend I broke out the Verizon Wireless Broadband card I have for my work computer to test it to ensure that it worked for my trip. Turns out it didn’t. I spend about an hour reinstalling the software a few times and troubleshooting as best as I could. I ended up giving up and called Verizon on Monday for help. My knowledge on the subject and my volunteering all that I did got me right escalated to a level 2 guy and then a relatively quick answer for my problem when he was stumped also. It turns out when you actually know as much or more about the system you are calling about you tend to get the tech support guys to get you to someone higher up quick. Something (they didn’t say what) wasn’t provisioned on my account properly even though the card worked a week and a half ago when I used it last.
So far the card has been working for my trip. I do have to say (hopefully I won’t jinx myself) that the coverage and quality of service on Verizon is better than what I had with T-Mobile. I am just personally not a fan of the company and some of the customer service practices. Won’t go into them here, but you get the idea if you read past posts. In general the service is still great though.
I will blog about the details of the trip in other posts to come.
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