A New Call Center, Well Almost

Tomorrow (if all goes well) my company will open its new floor of its call center. We are moving our reps down to our new floor (with tons of space for expansion) and corporate people (those that are in that office), escalations groups, etc. will remain upstairs. Tuesday marks the first day we bring reps down. We are taking it slow with only 1 team of 10. By the end of the week we will ramp up half the call center or more down there. Then we move some existing furniture down that is currently in use. Cable, and bring the rest of the people down. It has been a logistics challenge. Not quite a nightmare, but challenging.

I don’t “have to” go tomorrow, but I wanted to see the end result of all that work that I (and others) took part in. I will most likely be back for a few days next week as the construction people do the cubes and cable for the second half of the center. Dan will be on vacation and even though I am a “technical guy” I am the next person who is aware of the entire project.

IPCC SOW

We met our integrator about the statement of work for our IPCC deployment. They calmed our nerves about most issues but we came up with another one. Dan and I will talk about this tomorrow.

If that is done, we can sign the papers and in 90 (work filled, super stressful, and probably extremely interesting and fun) days we will have an IPCC call center.

More news as it develops…

Solo Today, And Road Trip Tomorrow

I was by myself in my office today. Jay had the day off. I am solo again tomorrow on a trip upstate. That is all I can say here, but will write more on my private work blog.

Mothers day was nice. Saw my mom, sister, dad, morgan, and others. Morgan is so funny. And the dangerous thing is she knows it. I think she is also a bit jealous of the new twins. My mom said it shouldn’t matter since the twins are not her grand kids so she will continue to spoil Morgan as much as she has. My dad quickly agreed.

After 2 changes of venues we ended up at mikes mom’s house for mothers day. I ended up taking metro north up and back. No rides for me this trip. it was not so bad. Metro north is even easier than the LIRR since it is on the east side.

I passed on desert in little Italy. Jayson wouldn’t commit to doing it until like 8PM when I got his call. By then I had just ate and I didn’t really want to trek out for a 30 minute train ride to have sugary (ohh, so good) desert at 9PM to not sleep the night because I am on a sugar high! Maybe next week.