Called T-Mobile twice today about my phone(s) still not working. The first time I called the CSR put me in touch with the data group because to level 1 support people any problem with a phone like the Treo 600 means that the data group has to get involved. I tried to explain that I had 2 phones and the other one (non-data phone) was also not working right. the did something on the back-end to my account and had me restart the phone.
Then a few hours later I had to call back because the issue was still happening. This time I was told that there was in fact 3 cell sites in my area that were messed up. I asked what they said by my area and they said Manhattan. I was like dude Manhattan is kind of big and there are like millions of cell users on the dam island. Just because 3 sites are down on that island does not mean that I am affected. of course I truly believe that the problem I am having is related to their network, but this guys logic was retarded.
I don’t like talking to so called experts about technology that I am only have a passing (as a hobby) knowledge of, and yet I know more about it than the people I talk to. This genius first tried to tell me that if I didn’t turn my phone off every day that it could cause my problems. I was like that was nice info, but I had rebooted the dam phone like 4 times today and it still does not work right.
T-Mobile’s contract policies are great, but if this technical issues continue I will be looking elsewhere. This is not the first time they have had issues like this.