Today we are trying out a new support schedule for the Kingston Call Center. We are going to have a support guy onsite from when they open at 8AM to 8PM. Hopefully it will help in keeping things running normally. The change has been a long time coming but we finally have the people in place to do it. The next step is full coverage, but that may be a way’s off since you need more than 2 shifts to cover 16 hours a day, 7 days a week.
Day: 15 October 2003
Other Projects
Other things I am trying to work on are… I just downloaded Connectix (now Microsoft’s) Virtual PC for Windows. I want to see if it is better than VMWare. It was up on MSDN so I decided to give it a try. I also grabbed the beta for SMS 2003. Gets me wondering when they will release it since 2003 is almost up.
My exchange project is not dead yet, but I have no time to do anything on it, so it sits idle. I am also looking at the new Microsoft Chat Server. We currently use a Jabber server from Tipic. I actually like it allot and it was very cheap. I want to see how the Microsoft one measures up.
Besides projects to evaluate new software I am also working on tons of other stuff. I am scheduling an update to our email ticketing system called Mailflow. We currently use version 1.0 and are getting a free upgrade to 2.0. I am attempting to deploy it next week. It is from a company called Visnetic. They make some neat pieces of software.
To conserve bandwidth we are about to start blocking most outbound network ports from our firewall. That will make me a popular guy with the rest of the company! Also we are ordering a private line T-1 between our two offices so we can send VOIP calls between them in greater number than we can over the internet T-1’s we have.
Still Not Feeling A 100%
I still don’t feel 100% better. I got a MIGRAINE yesterday. I took 2 butabitol’s and I felt better for a while but ended up leaving a little early (5:30PM) and didn’t do much when I got home.
This morning I still don’t feel my normal self. I am tired. I am having trouble sleeping. I think it is stress and weaning off the Tylenol PM.
I am going to try and take it easy today, but that never happens when I am at work. I wanted to be in Kingston today. My company is having its quarterly board meeting up there today. I wanted to make sure everything was perfect. As luck would have it I have an important meeting today at 11AM with our phone system integrator, and the maker of the software we use. We are going to discuss the issues we are having. Thankfully we have no “show stopper” problems but certain things could be better.
I am kind of glad I didn’t have to go today. Like I said I am still not feeling a 100%.