visa

My Story of A Tail of Two Credit Card Concierge’s

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I can calculate how long I have had an American Express card in Decades not years. During most of that time I have been aware some of the benefits offered that I never took advantage of.  One of those benefits is the personal concierge service. For years I knew it could be a valuable tool yet I only once used it. Thinking back I cannot come up with a good reason not to use this service. Maybe it was because I am a control freak. I like researching things on my own. When I worked at Datastream Systems they had their own travel people in house.  The job required constant travel. I still would research what I wanted and call the travel people and tell them to book me on specific flights. So either I was a control freak or just lazy not wanting to talk to someone to make plans with a concierge. Either way this potentially valuable service went unused. With an upcoming trip I decided to change that.

My mom came to visit and we all went to Paris. She has been great and offered M and I to go on a date night while we are there. Not knowing the city i figured why shouldn’t i try the American Express concierge and see what they can come up with based on the criteria we have. We want a restaurant no more than 30-45 min from our hotel on the metro. We are looking for a French place known for their sea food. We also want a place that has good cocktails. I also provided the two dates we were looking at for possible reservations. The requirements were simple enough.  I did not want to spend hours on tripadvisor or whatever review site is popular in Paris trying to find a place.

The call to the Amex Concierge was simple enough. Using the mobile I had on file and a preset code I created when setting up the account I was authenticated and ready to go when the representative got on the phone. When I spoke to the representative I gave her my criteria and she said she was going to email or call me with options. I chose for her to email me.

Once i was done with American Express I decided to source options from somewhere else and turn this experiment into a full fledge comparison. I just got a VISA card that offered VISA Infinite concierge. I was curious if they were any good either so I figured why not try them out too. Calling VISA was slightly less straight forward. I had to provide my card number twice to an automated system. Once I got someone on the phone I gave the VISA people the same criteria. The lady i spoke with was super friendly and helpful. Like the person I spoke to at AMEX she offered to call me back or email me. Again I opted for an email.

American Express sent me an email within an hour of our call with four options. They also gave me a PDF guidebook of restaurants where they have special offers in Europe. One specific thing that was annoying was I told them we were going Sunday or Monday night. One of their suggestions wasn’t even open those days. All the options they gave us did look great. We had two favorites right away from the list we were given.

Visa infinite said they would send details up to four hours later. Because of the time we called I didn’t read their email until the next day. They sent a PDF with the options included. The format was definitely nicer looking then AMEX. After looking over the options M didn’t like any of them. I didn’t have time to look at it myself so I won’t directly comment on the quality. I will say that the customer service rep I spoke to from the visa infinite pointed out that many places are closed Sunday or Monday in France and would be on the lookout for that in selecting options. That was a good catch especially since the American Express rep sent us an option we couldn’t even use.

if i was rating on how long it took to get my information, AMEX won. They were quick and looked pretty spot on even though they skewed a little pricier than I asked for. For presentation of the information VISA one out over AMEX. It was easier for me to understand the visa concierge as well. That was because it was during US business hours and I got a native English-speaking person in the US. The American Express concierge I got someone who was native Italian speaking so it was a little more difficult for me to understand however she actually lived in Paris and was very knowledgeable of the neighborhood we were staying in. I’ll give both of them even scores for different reasons.

In the end I’ll give American Express the win since M like the restaurant options. When I called back to book the reservation we wanted to put me on hold to try to reach the restaurant in real time. They were closed. The lady I was speaking to quickly checked and confirmed that there was availability and we could book online. She offered to call back later when they were open to book the reservation directly or to have us book online ourselves. For whatever reason they were unable to book electronically for us. It was trivial for me to make the reservation so I just did it myself.

While I was sorting out the details for dinner in Paris we were also looking for somethingg to do for an upcoming date night in London right before our trip. Having my mom visiting is a huge treat that we can get some date nights and I get to see my mom. It’s been 6 months since we last saw her.. For our London date night M’s local friends gave her several ideas. One of them was Sushisamba. It looked great to me so we wanted to get a reservation. There are online reservation system said they were unavailable night we wanted to go. I figured it was a long shot however I called the concierge folks at American Express to see if they had any special way to get reservations. That is what concierge is known for anyway, right? For this request I only called the American Express people. I will try the VISA people again but for now AMEX seemed to be “get” what we were looking for. When I called the lady I spoke with confirmed that they do have relationships with many restaurants and had fielded several requests in the past for this particular one that we wanted to go to. After some checking unfortunately she was unable to get us a table. Knowing that they could be useful in the future I file that information away.

Since SushiSamba was not available to us we still needed to find a place to go on our date night in London. When we got the recommendations from American Express for the Paris date night they also sent along a PDF. It listed restaurants in Europe where they had special relationships. Each one had some sort of discount or deal through American Express. Looking through that PDF I saved several places that looked really good for us to try at some point around London. I showed M my top three places I liked as date night options and she agreed that my first option would be really cool. It was the bar restaurant at the Savoy hotel, Kasper’s at the Savoy. Now that we had settled on a new destination I went online to try to book a reservation. For the day that we wanted the only offered counter service. For date night I prefer the table so that wasn’t going to work. Our date was not flexible. It was that night or not at all. I then decided to try American Express again. The lady I spoke to this time was not sure if they had a relationship with Kaspar’s. With a little bit of digging she confirmed that they did have a relationship. She was able to get us a table around the time we wanted to go. That was pretty awesome.

I’m writing this before having gone to either of the restaurants we booked through American Express concierge. The overall experience was also extremely positive. That is saying a lot for me since I refuse to even call a restaurant for take away. Let alone trying to help me with specific details of a request. Unless the recommendations turn out to be horrible for some reason I anticipate using them again. I also can’t see how those recommendations could be bad. They gave us the ideas however checking out TripAdvisor both places have fantastic reviews. The fact that they can also get me into a place that I could not get into myself was pretty awesome.

This is one of those things where I’ve known for ages I should be trying yet I didn’t. If I do start using the more I will wonder why I was so lazy over the years when I had it as an option.

So you want to move to another country Part 4: The Visa Application

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Once I signed my employment contract for the relocation things started happening pretty quickly with my companies human resources and mobility groups. They got all the information they needed together to send The lawyers who are working on my visa application.

The visa application process was much more stressful than originally thought it would be. From reading the EU Rules on citizens relocating it seems pretty straightforward that we could move. The lawyers initially had major concerns because I was the one with the job yet I was not a citizen. As we got into more details they quickly came back and said our application should be pretty straightforward. However they were being lawyers initially and to me seemed all doom and gloom. It boils down to the more information we gave them when they asked for it the better our chances became that this would be pretty straightforward.

Surprisingly the hardest part in this entire process was the time zone difference with the lawyers. The other challenge was around document Catherine. For the visa application I needed to provide a huge amount of documentation. Most of it was pretty straightforward however I ran into a snag with my bank statements. Generally are use an online bank for most of our finances. It works great and I typically have no problems. The only time I recall there being an issue was when we bought our apartment I needed a bank certified check that I simply could not get from them. For the visa application the UK government requires a physical copy of statements. I opt to get electronic distributions of my statements. The lawyer said that’s not a problem print them out and have the bank sign and stamp them to certify they are authentic or simply order print outs and have them delivered. That was easier said than done. One bank we use housing for a walk down the street and have some statement signed and stamped in 15 minutes. Do you mean online bank however originally gave me a lot of back-and-forth on that they would not even do what we needed.After finally getting fed up with the back-and-forth I actually got results by sending a Twitter message to their support group. They confirmed that could go to a branch and have documents printed stamped and signed. Like I said they are an online bank however they do you have a few branches in the United States. Big challenge for me is the nearest branch is an hour and a half drive from New York City.

MC and I opted to drive out there together with the girls and make a morning of it. She took the girls to play playground while I got the documents printed. We then met up with her parents for lunch. They lived only about 30 minutes from where we were so we thought was a good opportunity to see them.

In the end things worked out and I was able to get all the documents I needed however it was extremely challenging pulling all the information together. I was glad that I keep really good records of things. Not having lots of readily available digital copies of information to send the lawyers would’ve drawn out their preparations.

Once we got all the documents together we all had to go to a visa processing center to get pictures and fingerprints. Only my youngest daughter who is under five did not need to have her fingerprints taken. I’m glad for that since she barely would look into the camera to get her picture taken.

After we had that done the application was submitted with all the documentation to go along with it. We were concerned that we wouldn’t get it back in time for the trip we were planning to house hunt in London. The guidance we were given what is up to 15 business days to get a reply. It turned out we got an email saying the visas were being printed within two days of it being submitted. Total duration between when we submitted the paperwork to the lawyers and when I picked up all the papers and the pieces was one week or five business days. It was a major relief.

But wait we’re not done. What I learned on this process started because you get a visa for six months that get you to United Kingdom. Once you’re there you apply for five your visa that you can only apply for if you’re actually living there. This might be different depending on your situation however for that type of visa that we are getting at is what we had to do. That means once we get there we start the process over again. I’m not sure what documentation we need to provide for that however i’m assuming it’s going to be as much or more information then we’ve already provided for the first visa.

In the next part of the series talk about money. I am told they don’t take US dollar:)

So you want to move to another country Part 1: Being Eligible For a Visa

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Pretty much everyone that we tell or finds out we are moving to London says “wow that is so cool”. The main exception is for immediate family who will miss us, and are not so pleased.  They say they are “happy for us”. On top of that anyone I know who has been an  Expat in London has said we will love it and its going to be a great experience.  I believe those who have done it.  I am super excited for this move. I have been passively and actively trying to make this happen for a while, so yes we are all excited including the kids.

With all of that out of the way this post is about the monumental amount of effort that is required to make a move like this happen. Some things you think about and others you just can’t imagine. I am writing this before half of the actually moving happens and it is extremely stressful and mind bending what you have to do. I want to write this post or what is ending up being a series of posts to outline the effort and stress involved. This move is not something we decided to do on a whim. It is not without its risks, challenges or stress. So here goes.

So you want to relocate to another country. That’s great. It is easier said than done.  We knew that MC was eligible for citizenship in an EU country for years. It was something we talked about even before we were married however didn’t really do much with it. After our girls were  born MC mentioned that if she had gotten her citizenship before they were born they too would’ve gotten it. We were lazy about it however not the end of the world. What must’ve been about a year and 1/2 ago we were talking to a friend who had gotten the documents to get her Irish citizenship. To sum it up I think she said something like it’s simple but not easy.

Somewhere around the summer time of 2016 MC and I started talking about it more. I had always been interested in an overseas assignment. Up until that time nothing seemed to have presented itself. I am not sure what was the motivator however I realized life is too short to wait for something to drop in your lap. So the more MC & I talked about it the more I decided I wanted to see what opportunities there were and seek them out. At the same time MC was going to gather all the documents she needed to finally get the citizenship done. MC’s parents were great help with this. They had either originals or photocopies of original documents that we would need. Some stuff going back over 100 years ago. It was her parents that had enabled MC to have the claim.

It wasn’t until the fall of 2016 that we really started getting the paperwork together to submit an application. Around the same time there was rumblings about whether or not my office in New York would remain or if other locations would become more prominent.

The friend we spoke to previously was right about the application process. What you needed was very straightforward. Getting it and having it certified in the right way to be used was time-consuming and in some cases costly. The fact that we lived in New York City and enabled MC to go to the courthouse was very helpful. It took almost 3 months of part-time document gathering before we had a bundle ready to submit to the Irish government.

We sent our application out in mid-January 2017. They said it could take up to six months to give us a reply. We were pleasantly surprised four months later to get MC’s foreign birth registry document. Then we used that document along with a lot of the other ones we had gathered to apply for MC’s passport. We had that done sometime around late June or early July 2017.

This long drawn out timeline of what we had to do to get MC her Irish passport is important. Without that our family had much more limited options. With a passport from an EU country any opportunity within any EU country was open to both of us. Since as a spouse of an EU national I have the right to work also. Without that it’s not impossible however significantly more difficult to be able to do what where undertaking now.

In Part 2 I will talk more about the opportunity that made use of all this work.