AMEX Points For A Concord Flight Please

I’ve had an American Express card since university. My dad used to joke that I was the youngest person he knew with an American Express Gold Card. He gave one to my sister and me for emergencies when he and my mom weren’t around, so we had it pretty young. The only reason it was that card was because that was what he had to supplemental cards to.

After university, I got my own Amex in 1998, and since then, I’ve racked up a lot of Membership Rewards points. Not millions, but hundreds of thousands at least. Back when I was traveling for work, no one cared if you earned points on your personal card for work expences, so I accumulated them pretty quickly.

At first, I didn’t do much with them. But as the balance kept growing, I figured I needed a goal to work toward. A regular plane ticket didn’t seem special enough—though I probably redeemed points for one or two back in the day. Then I saw something in the American Express points catalog that caught my attention: a Concorde flight from New York to London, with a return ticket on British Airways, for 200,000 points.

I’d always wanted to fly the Concorde, but it was way out of reach financially. So, I thought, Why not make that my goal? I was almost there when the Concorde accident happened, and the planes were grounded. With my hopes of flying the Concorde gone, I didn’t know what to do with my points anymore. So, I kept saving them, not realizing that holding onto points is actually one of the worst things you can do. Their value drops over time; you’re better off spending them.

Eventually, I started redeeming points here and there. A few years after the Concorde dream died, I used some to buy M a MacBook. I know merchandise isn’t the best way to redeem points, but I think I got a decent deal on that Apple redemption. Around the same time, we used points to save almost half the cost of our honeymoon. Those two redemptions happened within about a year, but even after that, I still had hundreds of thousands of points—and I kept accumulating more, despite knowing it was a bad idea not to spend them.

Finally, in 2017, I decided to burn through everything I’d built up. Once again, I ignored the “best practices” and spent the points on merchandise. While I could’ve gotten double the value if I’d used them for travel, the item I bought had been on my wishlist for a long time: a really nice watch. So nice, in fact, that the points only covered about half the cost. Even though I didn’t maximize their value, I don’t regret it. The watch was worth it to me.

Since then, I haven’t let points pile up the way I used to.

I’m not sure what triggered the memory of the Concorde, but I made a note to write about it. Taking that flight would have been legendary, but the watch is still a pretty great consolation prize.

My Story of A Tail of Two Credit Card Concierge’s

I can calculate how long I have had an American Express card in Decades not years. During most of that time I have been aware some of the benefits offered that I never took advantage of.  One of those benefits is the personal concierge service. For years I knew it could be a valuable tool yet I only once used it. Thinking back I cannot come up with a good reason not to use this service. Maybe it was because I am a control freak. I like researching things on my own. When I worked at Datastream Systems they had their own travel people in house.  The job required constant travel. I still would research what I wanted and call the travel people and tell them to book me on specific flights. So either I was a control freak or just lazy not wanting to talk to someone to make plans with a concierge. Either way this potentially valuable service went unused. With an upcoming trip I decided to change that.

My mom came to visit and we all went to Paris. She has been great and offered M and I to go on a date night while we are there. Not knowing the city i figured why shouldn’t i try the American Express concierge and see what they can come up with based on the criteria we have. We want a restaurant no more than 30-45 min from our hotel on the metro. We are looking for a French place known for their sea food. We also want a place that has good cocktails. I also provided the two dates we were looking at for possible reservations. The requirements were simple enough.  I did not want to spend hours on tripadvisor or whatever review site is popular in Paris trying to find a place.

The call to the Amex Concierge was simple enough. Using the mobile I had on file and a preset code I created when setting up the account I was authenticated and ready to go when the representative got on the phone. When I spoke to the representative I gave her my criteria and she said she was going to email or call me with options. I chose for her to email me.

Once i was done with American Express I decided to source options from somewhere else and turn this experiment into a full fledge comparison. I just got a VISA card that offered VISA Infinite concierge. I was curious if they were any good either so I figured why not try them out too. Calling VISA was slightly less straight forward. I had to provide my card number twice to an automated system. Once I got someone on the phone I gave the VISA people the same criteria. The lady i spoke with was super friendly and helpful. Like the person I spoke to at AMEX she offered to call me back or email me. Again I opted for an email.

American Express sent me an email within an hour of our call with four options. They also gave me a PDF guidebook of restaurants where they have special offers in Europe. One specific thing that was annoying was I told them we were going Sunday or Monday night. One of their suggestions wasn’t even open those days. All the options they gave us did look great. We had two favorites right away from the list we were given.

Visa infinite said they would send details up to four hours later. Because of the time we called I didn’t read their email until the next day. They sent a PDF with the options included. The format was definitely nicer looking then AMEX. After looking over the options M didn’t like any of them. I didn’t have time to look at it myself so I won’t directly comment on the quality. I will say that the customer service rep I spoke to from the visa infinite pointed out that many places are closed Sunday or Monday in France and would be on the lookout for that in selecting options. That was a good catch especially since the American Express rep sent us an option we couldn’t even use.

if i was rating on how long it took to get my information, AMEX won. They were quick and looked pretty spot on even though they skewed a little pricier than I asked for. For presentation of the information VISA one out over AMEX. It was easier for me to understand the visa concierge as well. That was because it was during US business hours and I got a native English-speaking person in the US. The American Express concierge I got someone who was native Italian speaking so it was a little more difficult for me to understand however she actually lived in Paris and was very knowledgeable of the neighborhood we were staying in. I’ll give both of them even scores for different reasons.

In the end I’ll give American Express the win since M like the restaurant options. When I called back to book the reservation we wanted to put me on hold to try to reach the restaurant in real time. They were closed. The lady I was speaking to quickly checked and confirmed that there was availability and we could book online. She offered to call back later when they were open to book the reservation directly or to have us book online ourselves. For whatever reason they were unable to book electronically for us. It was trivial for me to make the reservation so I just did it myself.

While I was sorting out the details for dinner in Paris we were also looking for somethingg to do for an upcoming date night in London right before our trip. Having my mom visiting is a huge treat that we can get some date nights and I get to see my mom. It’s been 6 months since we last saw her.. For our London date night M’s local friends gave her several ideas. One of them was Sushisamba. It looked great to me so we wanted to get a reservation. There are online reservation system said they were unavailable night we wanted to go. I figured it was a long shot however I called the concierge folks at American Express to see if they had any special way to get reservations. That is what concierge is known for anyway, right? For this request I only called the American Express people. I will try the VISA people again but for now AMEX seemed to be “get” what we were looking for. When I called the lady I spoke with confirmed that they do have relationships with many restaurants and had fielded several requests in the past for this particular one that we wanted to go to. After some checking unfortunately she was unable to get us a table. Knowing that they could be useful in the future I file that information away.

Since SushiSamba was not available to us we still needed to find a place to go on our date night in London. When we got the recommendations from American Express for the Paris date night they also sent along a PDF. It listed restaurants in Europe where they had special relationships. Each one had some sort of discount or deal through American Express. Looking through that PDF I saved several places that looked really good for us to try at some point around London. I showed M my top three places I liked as date night options and she agreed that my first option would be really cool. It was the bar restaurant at the Savoy hotel, Kasper’s at the Savoy. Now that we had settled on a new destination I went online to try to book a reservation. For the day that we wanted the only offered counter service. For date night I prefer the table so that wasn’t going to work. Our date was not flexible. It was that night or not at all. I then decided to try American Express again. The lady I spoke to this time was not sure if they had a relationship with Kaspar’s. With a little bit of digging she confirmed that they did have a relationship. She was able to get us a table around the time we wanted to go. That was pretty awesome.

I’m writing this before having gone to either of the restaurants we booked through American Express concierge. The overall experience was also extremely positive. That is saying a lot for me since I refuse to even call a restaurant for take away. Let alone trying to help me with specific details of a request. Unless the recommendations turn out to be horrible for some reason I anticipate using them again. I also can’t see how those recommendations could be bad. They gave us the ideas however checking out TripAdvisor both places have fantastic reviews. The fact that they can also get me into a place that I could not get into myself was pretty awesome.

This is one of those things where I’ve known for ages I should be trying yet I didn’t. If I do start using the more I will wonder why I was so lazy over the years when I had it as an option.