I am very concerned about Amazon’s recent switch to Smartpost for some orders. I have been a huge fan and customer for years and a Prime customer for many of those. Recently I have noticed Amazon’s switch to Smartpost for some orders. I was concerned because i have heard horror stories about Smartpost but didnt have any issues. Now that has changed and my first delivery was missed purely because of Smartpost. I wrote an email to Amazon. In the event that they don’t read or reply to customer mail and before I forgot I wanted to paste the text of my mail into this post in the hopes that someone from Amazon may find it. I get trying to cut costs, but Smartpost is just bad. My example below is only the first example i have had with Amazon, but not the first i know of personally or professionally.
My wife pointed out that this order was formula and other supplies for the baby. The whole reason we buy from Amazon is their price and the fact that we can rely delivery dates. Yes we can goto the store nearby in a pinch if a delivery doesn’t happen but at that point why should I be ordering from Amazon at all for that stuff?
Email message read:
I have used Amazon Prime for years. Very recently my family has started receiving packages via USPS Smartpost instead of directly from UPS for free prime shipping. Today i was supposed to receive the order listed however USPS was unable to deliver it since no one was home. Lets ignore the fact that someone was home and tried to buzz them for now. I got an email telling me in order to reschedule delivery i need to goto a website and fill out a form to ask for re-delivery. UPS or Fedex don’t require this. They just try 3 times. Also a more minor note that my building’s super accepts packages and i have never had a problem with other carriers until your switch to smart post. Your switch to Smartpost is a step in the wrong direction compared to Amazon’s typical stellar service.
Not to make threads since i am one customer but continued experiences like this will lead me to look at alternative vendors. I use Amazon for many things because of its ease of ordering and because I know I will get my stuff without question. Starting to have delivery problems will get myself and probably others to rethink your services no matter how cheap the shipping costs are.