When I moved my Apple ID to the United Kingdom I was prepared for the fact that Apple Cash as well as my Apple Card would stop working, or need to be canceled. I know that the Apple Card was only available to those in the US. I remember when I tried to sign up for it using my US Apple ID and the region on my phone was set to the UK it did not even work. I assumed then that the card would simply either not work or I would get forced to cancel it after switching my entire ID to be associated to the UK.
Knowing that I would likely run into issues I figured I’d be proactive and simply call to cancel the card before it became a sort of challenge. One afternoon right after switching my Apple ID to the UK I called Apple. I spent about 30 minutes on hold. Then I spoke to someone and got bounced around from person to person. Finally got someone that said they could actually help me. It turns out they themselves could not help me since in order to cancel an Apple Card a Goldman Sachs supervisor needs to do it. So I spent some more time on hold. In the end it was their own customer service representatives asking me if I wanted to keep the card. They knew that I had moved to the UK. I was confused however they said as long as I had any address I could use in the US, I can keep the card. They asked me if I had any families address? They said the only real reason I needed a US address is in case I need a replacement card or statements sent to me in an emergency. We still have plenty of friends and family in the states that will be happy to do that for us. I decided to just keep the card if that was the company issue I got its attitude. I decided to continue using the address I previously given Apple/Goldman and make no change.
I was surprised that Apple (Goldman) prodding me to keep the card. It did feel like they were pushing me to avoid canceling. It wasn’t very forceful however under the circumstances I thought it was a no-brainer that they would want me not to have the card. Retrospectively a friend suggested that in the current climate of Covid-19 they probably want to keep as many cards that are in good standing as possible. And I was in good standing.
I then thought maybe there’d be some weird technical issue with using or having the card on my phone. I had already removed it from my iPhone before I called. I then tried to add the card back to my iPhone and I was surprised when there was absolutely no issue in doing so.
I thought the byproduct of moving my Apple ID to the UK would be losing this Apple card however for now it’s business as usual with it. I assumed the same would be apparent for Apple Cash. I am pleased with the outcome even though I’m not sure what systems have interdependencies where they will flag an anomaly with my setup.