When I turned 30 my dad gave me his vintage 1969 Omega Speedmaster. I haven’t used it much since I have always been afraid of damaging it, even though my dad wore it in surgeries for 30 years. In the few months that I did wear it I began to scratch the underside of the steel watch band. It was scraping against the desk when I typed. I have a similar problem with the Titanium X-33 I use as my day to day watch.
Recently I have wanted to wear the Speedmaster Professional more often, but I don’t want to mess up the original band any more than I already have (I really haven’t damaged it, but with continued use it will be messed up). I decided to go and try to buy a leather band that I can swap for the steel one I currently have. Well that was easier said than done. I went to Tourneau on Saturday and was basically told if they could get me a band it would be 6-8 weeks. I say if because since they couldn’t find the serial number on the watch they couldn’t validate that it was authentic. They claim that Omega won’t let them order anything without a serial number. I informed the lady that watches as old as the one I have don’t always have the serial number on the outside. For some reason I read that older models had the number inside the watch, if at all. She said it didn’t matter. I just shook my head as I provided my contact information in the hopes that Tourneau can order the band. If they can, I have no idea what color it can come in, or how much. I just don’t get some businesses. Is this company thinking in their head and saying lets take a loyal customer who has paid a premium for a product that double digit percentage of the population are stopping from buying (yes with mobiles and other electronic devices less and less people are buying watches) and make it harder for them to pay money for an accessory. It sure feels like that.
Oh and to be clear, I will blame the store not the manufacturer in this case because the sales lady didn’t handle the situation well at all. Places have to learn how to treat their customers better.